At Papa Johns Pizza in Chicago, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Chicago pizza for any occasion. Call us for pizza delivery in Chicago or stop by 230 West Division St for carryout to order the best pizza in Chicago, along with breadsticks, wings, and more!
Numerous reviews highlighted extremely rude and unhelpful staff, with many customers reporting being hung up on or ignored.
Delivery Issues
Customers frequently experienced long wait times for delivery, with some orders taking over two hours and items missing upon arrival.
Order Accuracy
Multiple complaints were made about incorrect orders being delivered, including wrong items and missing food.
Management Problems
The management was criticized for poor handling of customer complaints and lack of accountability, leading to further dissatisfaction.
Food Quality
Several reviews mentioned that the food was often cold, undercooked, or not prepared as requested.
RG
Richard Rivera Garcia
6 days ago
1.0
Pretty baller to be waiting 20+ minutes hearing all the drama, btw if you dating one of the workers one of them think you're slow, not my words.
MA
Mohammed Zabee Ahmed Ali
Nov 9, 2025
1.0
Worst experience with staff I was waiting for my order when I came here no is coming to the counter they intentionally ignoring even when I called someone they didn’t respond worst and worst if the manager see my review take action on your employees
KA
Kami Adeleye
Oct 19, 2025
1.0
Very rude and pizza took hours to make, let alone deliver. Ended up canceling my order instead
EA
Edgar Avila
Oct 5, 2025
1.0
Might be the worst experience ive ever had, this place closes their online ordering hours before before they close. Then when you want to be nice and order in person for a pizza, they tell you order online acting like they don’t know what they did. I tried being nice about it, but the so called “manager” on 10-4-25 was so rude for no reason because I asked for a pizza she called the cops, even when there was no need. It was just very depressing because I was just asking for a simple order WAY before they closed and I was so disrespected. Theres a reason this place is rated so poorly,
LC
Leighann Carr
Oct 4, 2025
1.0
So I ordered two large pizzas and a 2 L of Pepsi and the pizzas got delivered to my hotel and the 2 L of Pepsi did not get delivered so I called the store back and asked them if they could refund it or deliver it and they said that they would have it delivered, and I waited an hour and they never delivered it. Then I called the store back again and asked to speak to the manager just asking if they were still planning on delivering the 2 L or if I could just go ahead and get a refund and he said no ma’am, you may not get a refund and we have talked to your boyfriend which my boyfriend is not even On this vacation and they told me that they had two deliveries before they would deliver my Pepsi 2 L and he told me that he would not give me the district manager‘s phone number after I ask him for the phone number to speak to to ask what they were going to do to resolve this issue I also asked for the corporate phone number and he told me no I will not give that to you and he hung up on me and was very rude and disrespectful. I do not appreciate This type of business and I just wanted my 2 L of Pepsi or a refund. That’s it something that I paid for I deserve to receive or get a refund for not receiving what I ordered and paid for. I would not suggest ordering anything from this establishment. This is the worst Papa John’s in the United States of America. Please be aware and do not order from this Papa John’s. If I could give it below one star, I definitely would the manager of this store. Very disrespectful and I will be getting a hold of corporate. I will investigate to get the phone number so that I can contact my lawyer and figure out how I can sue. This is ridiculous and this is a scam and they need to be put out of business and the manager needs to be fired. What a disgrace To this business to have a manager who disrespects and hangs up on people like this and tells lies so believe every bad review that you read on here because I can guarantee you they’re all absolutely true and not exaggerated. What a disappointment.
What are the delivery hours for Papa Johns Pizza at 230 West Division St, Chicago?
Delivery is available Monday to Thursday and Sunday from 9:30 AM to 3:00 AM, and on Friday and Saturday from 9:30 AM to 4:00 AM.
Can I pick up my order at Papa Johns Pizza, and what are the takeout hours?
Yes, pick up is available with takeout hours matching the delivery hours: 9:30 AM to 3:00 AM from Monday to Thursday and Sunday, and 9:30 AM to 4:00 AM on Friday and Saturday.
Does Papa Johns Pizza offer no-contact delivery options?
Yes, Papa Johns Pizza offers no-contact delivery services for customer safety and convenience.
How can I order Papa Johns Pizza in Chicago online?
You can order online through their official website or mobile apps, including the links on their website and app stores for Apple and Android devices.
What types of food products are available at Papa Johns Pizza in Chicago?
They offer a variety of pizzas, wings, desserts, breadsticks, cheesesticks, and beverages.
Where is Papa Johns Pizza located in Chicago?
It is located at 230 West Division St, Chicago, IL 60610, United States.
What are some nearby fitness and health facilities near Papa Johns Pizza?
Nearby fitness and health places include Shred415 gym and Banfield Pet Hospital, suitable for a workout session or pet care before or after your pizza visit.
Are there any libraries near Papa Johns Pizza where I can visit?
Yes, the Chicago Public Library and Near North Library Friends Association are close by, great spots for reading or studying after enjoying your meal.
Can I find any entertainment or bar venues close to Papa Johns Pizza?
Nearby entertainment venues include Sammy's arts and entertainment venue, Tavern on Wells dive bar, The Glunz Tavern pub and bar, and The Rabbit Hole cocktail bar.
Does Papa Johns Pizza have any competitor pizza restaurants nearby?
Competitors include Pizza Hut, Domino's, Little Caesars, Papa Murphy's, and Marco's Pizza, all well-known pizza chains in the area.