Papa Johns Pizza

2.5
290 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Chicago, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Chicago pizza for any occasion. Call us for pizza delivery in Chicago or stop by 230 West Division St for carryout to order the best pizza in Chicago, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
230 West Division St, Chicago, IL
60610, United States

Hours

Reviews

2.5
290 reviews
5 stars
85
4 stars
21
3 stars
16
2 stars
11
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers reporting being hung up on or ignored.

Delivery Issues

Customers frequently experienced long wait times for delivery, with some orders taking over two hours and items missing upon arrival.

Order Accuracy

Multiple complaints were made about incorrect orders being delivered, including wrong items and missing food.

Management Problems

The management was criticized for poor handling of customer complaints and lack of accountability, leading to further dissatisfaction.

Food Quality

Several reviews mentioned that the food was often cold, undercooked, or not prepared as requested.
  • RG
    Richard Rivera Garcia
    6 days ago
    1.0
    Pretty baller to be waiting 20+ minutes hearing all the drama, btw if you dating one of the workers one of them think you're slow, not my words.
  • MA
    Mohammed Zabee Ahmed Ali
    Nov 9, 2025
    1.0
    Worst experience with staff I was waiting for my order when I came here no is coming to the counter they intentionally ignoring even when I called someone they didn’t respond worst and worst if the manager see my review take action on your employees
  • KA
    Kami Adeleye
    Oct 19, 2025
    1.0
    Very rude and pizza took hours to make, let alone deliver. Ended up canceling my order instead
  • EA
    Edgar Avila
    Oct 5, 2025
    1.0
    Might be the worst experience ive ever had, this place closes their online ordering hours before before they close. Then when you want to be nice and order in person for a pizza, they tell you order online acting like they don’t know what they did. I tried being nice about it, but the so called “manager” on 10-4-25 was so rude for no reason because I asked for a pizza she called the cops, even when there was no need. It was just very depressing because I was just asking for a simple order WAY before they closed and I was so disrespected. Theres a reason this place is rated so poorly,
  • LC
    Leighann Carr
    Oct 4, 2025
    1.0
    So I ordered two large pizzas and a 2 L of Pepsi and the pizzas got delivered to my hotel and the 2 L of Pepsi did not get delivered so I called the store back and asked them if they could refund it or deliver it and they said that they would have it delivered, and I waited an hour and they never delivered it. Then I called the store back again and asked to speak to the manager just asking if they were still planning on delivering the 2 L or if I could just go ahead and get a refund and he said no ma’am, you may not get a refund and we have talked to your boyfriend which my boyfriend is not even On this vacation and they told me that they had two deliveries before they would deliver my Pepsi 2 L and he told me that he would not give me the district manager‘s phone number after I ask him for the phone number to speak to to ask what they were going to do to resolve this issue I also asked for the corporate phone number and he told me no I will not give that to you and he hung up on me and was very rude and disrespectful. I do not appreciate This type of business and I just wanted my 2 L of Pepsi or a refund. That’s it something that I paid for I deserve to receive or get a refund for not receiving what I ordered and paid for. I would not suggest ordering anything from this establishment. This is the worst Papa John’s in the United States of America. Please be aware and do not order from this Papa John’s. If I could give it below one star, I definitely would the manager of this store. Very disrespectful and I will be getting a hold of corporate. I will investigate to get the phone number so that I can contact my lawyer and figure out how I can sue. This is ridiculous and this is a scam and they need to be put out of business and the manager needs to be fired. What a disgrace To this business to have a manager who disrespects and hangs up on people like this and tells lies so believe every bad review that you read on here because I can guarantee you they’re all absolutely true and not exaggerated. What a disappointment.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza at 230 West Division St, Chicago?

Delivery is available Monday to Thursday and Sunday from 9:30 AM to 3:00 AM, and on Friday and Saturday from 9:30 AM to 4:00 AM.

Can I pick up my order at Papa Johns Pizza, and what are the takeout hours?

Yes, pick up is available with takeout hours matching the delivery hours: 9:30 AM to 3:00 AM from Monday to Thursday and Sunday, and 9:30 AM to 4:00 AM on Friday and Saturday.