Papa Johns Pizza

2.6
329 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Chicago, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Chicago pizza for any occasion. Call us for pizza delivery in Chicago or stop by 80 East Cermak Road for carryout to order the best pizza in Chicago, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
80 East Cermak Road, Chicago, IL
60616, United States

Hours

Reviews

2.6
329 reviews
5 stars
81
4 stars
42
3 stars
24
2 stars
20
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unresponsive management.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items.

Food Quality

Several customers complained about the quality of the pizza, citing issues like burnt crusts and poorly made pizzas.

Delivery Issues

Customers frequently experienced delays in delivery, with some orders taking over two hours.

Staff Performance

While some staff were praised for their efficiency during busy times, others were criticized for being unprofessional and inattentive.
  • NS
    Neelansh Singh
    4 days ago
    2.0
    Got a pizza and breadsticks from this location and both were undercooked. The crust was still raw. I tried calling the store and got hung up on, then left on hold with no help. Really disappointing experience. Hoping they improve the quality and service.
  • NM
    Nicole Marco
    Sep 2, 2025
    5.0
    Shout out to Malik and his crew! They communicated well with customers on the wait times for their pizza, communicated with each other on the orders to efficiently get them out, and they didn't get stressed out. This was after a sold out concert on Labor Day and they made sure everyone was taken care of.
  • SS
    Sarah Seyferth
    Aug 30, 2025
    5.0
    I was there last night after a concert. It was soo busy. Although I waited an hour for my pizza, I could not have been more impressed with the staff. I still plan to call and speak to a manager to praise them. even with customers who clearly have never worked in food service were getting an attitude, I stood my ground for them. 3 people just absolutely killing it, tickets flying out of the machine by the minute like an episode of The Bear. I praised them constantly to let them know they were amazing and to keep working hard. They never ever succumbed to the stress and even let the negativity roll right off of them. These boys deserve all the high fives and then some. And the wait was worth it. The pizza was sooooo yummy.
  • MR
    Malik Russell
    Aug 26, 2025
    5.0
    Fresh orders as requested late night grab with the homie at 10:38pm
  • JE
    Jasmine Eru
    Aug 1, 2025
    1.0
    This location in particular has been absolutely horrible. I ordered my pizza online and waited 30 minutes to pick it up, and I had to wait another 30 minutes for them to actually make the pizza. They don’t address people standing in the lobby which isn’t spacious at all, they don’t wear gloves AT ALL, and they spend most of the time talking and laughing to each other while literally ignoring the customers standing waiting for their food. Today I ordered a pizza for delivery at 10:08pm, the pizza was marked as delivered but I didn’t get a call or anything saying that my pizza is here. I called to the location, they tell me it’s not delivered yet and I’d expect a call when it’s here (MIND YOU I LIVE 5 MINUTES AWAY, LESS THAN THAT IF YOU DONT CATCH A RED LIGHT!!) it’s now 11:30pm, we have NO PIZZA, and I’m about to call and request a refund. DO BETTER!!!! Y’all did not use to be this bad I swear!!

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza at 80 East Cermak Road in Chicago?

Delivery is available Monday through Thursday and Sunday from 9:30 AM to 2:00 AM, and Friday and Saturday from 9:30 AM to 3:00 AM.

Does Papa Johns Pizza offer takeout services?

Yes, Papa Johns Pizza offers takeout with hours from 9:30 AM to 2:00 AM Monday through Thursday and Sunday, and until 3:00 AM on Friday and Saturday.