Panera Bread

Reviews

• KK

  karina k

  Feb 11, 2026
  5.0
  Dont know why people here on Yelp are so mean w such low ratings because this Panera is clean and it's convenient to anyone being downtown close to Michigan Avenue and if you are going to see doctors at Northwestern University hospital. Dont drive here it’s downtown. It’s strategically placed on the 2nd floor of the hospital and it’s open to the public. It’s is a very very high volume place and much means the food has to be fresh. And the staff have to be on point and they are like 3 year star Lajuan!! He has excellent memory and is also kind and easy going. Lajuan was a very nice staff person and he was very knowledgeable and helpful. The food is healthy and good and you have choices ... this is not a Michelin star place so don't expect to be treated like royalty here. That’s not fair to Panera…my favorite place to sit and eat and read or work and have charging stations. Maybe that’s why some Yelpers wrote such mean reviews? Be kind w your reviews. This Panera is inside the second floor of one of Northwestern U hospitals and you get a whole bunch of patients or hospital staff or tourists or neighborhood people come here. So you can pipe watch if you want to relax. You also have the hospital right around the corner on the second floor, so you have access to all these tables and chairs that we can sit around charging your phone and wait while you might be seeing a family member at the hospital. You can also eat at other eateries around here on the second floor of the hospital. No ID needed. The only thing I don’t like is that this location has such high volume take out patrons that everything is take out and no reusable silverware or plates or mugs. Just a green environment issue.
• BB

  Beth Conaghan (Realtor Beth)

  Dec 27, 2023
  1.0
  Waited 30minutes for a bowl & sandwich! And it was awful…
• SE

  Sonia Espinosa

  Nov 13, 2023
  1.0
  All I asked for is a morning iced coffee. Everything is spread out at this store location and you have to ask the employees for specific condiments just for coffee. I politely asked one of the employees for liquid sugar for my coffee. He asked how many pumps would I like. I told him 5 pumps and he rolled his eyes at me and went in the back and got it. I know for a fact I was not rude to him. Don't take your bad attitude out on customers if you don't want to come to work. Very poor customer service.
• DV

  Danielle Vergara

  Jul 20, 2023
  2.0
  I like that this location is on the ground floor but I have tried more than once to get a cup of coffee before work at 8am and the doors are still locked at 7:45. The employee just stares at you when you come near the door or pull on it.
• LL

  Larry

  Feb 1, 2023
  3.0
  Tall black guy is awesome I received the wrong order even though I repeated the name before touching the bag Bacon egg and cheese on brioche was dry I was expecting better

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