McDonald's

3.3
1905 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6515 South Western Avenue, Chicago, IL
60636, United States

Hours

Reviews

3.3
1,905 reviews
5 stars
630
4 stars
363
3 stars
337
2 stars
158
1 star
417

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times.

Food Quality

Customers reported issues with food quality, including cold, stale, or improperly prepared items.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.

Cleanliness

The restaurant was frequently described as dirty or unsanitary, with reports of bugs and unclean conditions.

Mixed Experiences

While some customers praised the service and food, many others had negative experiences, indicating inconsistency in service quality.
  • DJ
    Darla Johnson
    5 days ago
    1.0
    Number 1 with cheese, no pickles, no Mac sauce just ketchup, mayonnaise, and onions Order taker response " You're confusing me" I repeated the order again The order taker had an attitude because I did an adjustment to my meal I have GERD and the Mac sauce exacerbates it I was the only customer in line and I can't understand why this was such a big deal I proceeded to the window to pick up the order it was five individuals just standing around she handed me the french fries and the sandwich I stated can I have my drink....." You don't have it!!!!! I'm done I have tried to be nice and service the neighborhood. (With all of their drive-thru windows with the glass broken) French fries was on point. Mac Sandwich the bun was hard This will be the last time at this McDonald's
  • AA
    Adriana Alvarez
    5 days ago
    1.0
    I am extremely dissatisfied with the service I received during my visit at this location. My kids are collecting the Happy Meal Zootopia toys, and I asked an employee if I could see the toys before ordering. However, the employee did not respond and instead walked away to get a manager. The manager who assisted me was very unprofessional, had a extremely bad attitude, and refused to show me the toys. I explained that I was willing to purchase a Happy Meal if I could see the toy first, but she still refused my request. I have visited two other locations and did not experience any issues with viewing the toys before ordering. I left without making a purchase and will not return to this location. The interaction with the manager was uncomfortable, and I question her ability to provide adequate customer service. I will also be reporting this incident on the official website. My visit occurred on Wednesday, November 19, 2025, at approximately 4:00 pm.
  • MB
    Mian Bilal
    6 days ago
    1.0
    First of all, the restaurant was full of smoke and the lady serving at the front desk wasted my point promo code and I had to pay for it i show my phone to her that you had my code but she said I can't do anything you have to pay
  • BD
    Bruce Day
    Nov 2, 2025
    2.0
    Do not recommend going after 11pm. Very slow and my food was cold. They could not remember who ordered what.
  • JJ
    Julia Juarez
    Oct 31, 2025
    1.0
    Al momento de solucionar un problema en ventanilla la manager se portó muy grosera y ti e que pagar otra soda, a pesar que los chicas de ventanilla se portaron muy bien la manager se portó demaciado mal al resolver problemas

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 6515 South Western Avenue, Chicago?

The McDonald's location is open for delivery 24 hours every day, Monday through Sunday.

What pickup and delivery services does this McDonald's location offer?

This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.