McDonald's

3.3
1914 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6515 South Western Avenue, Chicago, IL
60636, United States

Hours

Reviews

3.3
1,914 reviews
5 stars
635
4 stars
364
3 stars
338
2 stars
159
1 star
418

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and unprofessional management.

Food Quality

Customers reported inconsistent food quality, with complaints about stale items and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty environments and issues with food safety.

Wait Times

Many customers experienced long wait times for service and food, particularly during late hours.
  • RP
    Robin Peden
    2 days ago
    1.0
    Fries was cold and when I told them they did not bring us fresh food.
  • SJ
    Sheryl Johnson
    6 days ago
    2.0
    They didn't have the fruit punch plushie, almost never do. The food was cold I would've took it back but I didn't feel like it, the McChickens tasted funny and so did the lettuce. Only thing I enjoyed honestly was the HiC orange drink! Next time I'm going to tell them I want everything fresh! The fact that there was nobody in line and I still had to wait and got old food, I just didn't understand. But hey just my experience.
  • JL
    Jocelyn Lopez
    Jan 2, 2026
    3.0
    This location is not there best one. The city is over saturated with McDonald’s and if I had to choose, I would not come to this place again. The food tasted old the bread was somewhat stale, normally when I go to just about any other location if it is pretty much consistent, but here the quality was not all there.
  • DJ
    Darla Johnson
    Nov 19, 2025
    1.0
    Number 1 with cheese, no pickles, no Mac sauce just ketchup, mayonnaise, and onions Order taker response " You're confusing me" I repeated the order again The order taker had an attitude because I did an adjustment to my meal I have GERD and the Mac sauce exacerbates it I was the only customer in line and I can't understand why this was such a big deal I proceeded to the window to pick up the order it was five individuals just standing around she handed me the french fries and the sandwich I stated can I have my drink....." You don't have it!!!!! I'm done I have tried to be nice and service the neighborhood. (With all of their drive-thru windows with the glass broken) French fries was on point. Mac Sandwich the bun was hard This will be the last time at this McDonald's
  • AA
    Adriana Alvarez
    Nov 19, 2025
    1.0
    I am extremely dissatisfied with the service I received during my visit at this location. My kids are collecting the Happy Meal Zootopia toys, and I asked an employee if I could see the toys before ordering. However, the employee did not respond and instead walked away to get a manager. The manager who assisted me was very unprofessional, had a extremely bad attitude, and refused to show me the toys. I explained that I was willing to purchase a Happy Meal if I could see the toy first, but she still refused my request. I have visited two other locations and did not experience any issues with viewing the toys before ordering. I left without making a purchase and will not return to this location. The interaction with the manager was uncomfortable, and I question her ability to provide adequate customer service. I will also be reporting this incident on the official website. My visit occurred on Wednesday, November 19, 2025, at approximately 4:00 pm.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 6515 South Western Avenue, Chicago?

The McDonald's location is open for delivery 24 hours every day, Monday through Sunday.

What pickup and delivery services does this McDonald's location offer?

This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.