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McDonald's

3.4
(1550 reviews)

Business Details

6515 South Western Avenue, Chicago, IL
60636, United States
(773) 434-6048
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6515 South Western Avenue, Chicago, IL
60636, United States

Hours

Reviews

3.4
1,550 reviews
5 stars
539
4 stars
306
3 stars
262
2 stars
116
1 star
327

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional service from staff, particularly management, leading to dissatisfaction.

Food Quality

Many reviews highlighted issues with food quality, including cold and stale items, and complaints about incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty and unsanitary, with reports of bugs and unclean conditions.

Long Wait Times

Customers frequently mentioned long wait times for service and food, both in-store and at the drive-thru.
  • VT
    Venus Toles-Bey
    3 days ago
    1.0
    If you’re looking for a headache, aggravation, Inconsistency, and immature young people playing around. feel free to go here. They barely ever get the orders, correct. They have a real life kids as management that do not know how to handle customers. When I asked to speak to a manager, a man child came and absolutely miss handled the situation. They were also OK with using profanity at the window while I can hear them. Consider considering it McDonald’s, you don’t expect a lot. But the experience at this restaurant will always leave you baffled. It’s The evening in middle of the day crew that’s the most obnoxious and ridiculous.
  • KG
    Kahali Griffin
    3 days ago
    2.0
    I’m not understanding why there wasn’t any soap in the men’s bathroom, very disturbed to find that out after using the restroom. My mind started to wonder how many employees didn’t wash their hands as well Then there’s no hand sanitizer in the machines in the lobby in the front, both of them are empty. It’s disgusting when a restaurant establishment doesn’t have any kind of hand soap to wash their hands and this is a McDonald’s where they serve millions upon millions of people daily. Very disgusting.
  • RP
    Robin Peden
    Jan 10, 2026
    1.0
    Fries was cold and when I told them they did not bring us fresh food.
  • SJ
    Sheryl Johnson
    Jan 6, 2026
    2.0
    They didn't have the fruit punch plushie, almost never do. The food was cold I would've took it back but I didn't feel like it, the McChickens tasted funny and so did the lettuce. Only thing I enjoyed honestly was the HiC orange drink! Next time I'm going to tell them I want everything fresh! The fact that there was nobody in line and I still had to wait and got old food, I just didn't understand. But hey just my experience.
  • JL
    Jocelyn Lopez
    Jan 2, 2026
    3.0
    This location is not there best one. The city is over saturated with McDonald’s and if I had to choose, I would not come to this place again. The food tasted old the bread was somewhat stale, normally when I go to just about any other location if it is pretty much consistent, but here the quality was not all there.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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