McDonald's

3.6
1277 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6900 N Western Ave, Chicago, IL
60645, United States

Hours

Reviews

3.6
1,277 reviews
5 stars
542
4 stars
236
3 stars
188
2 stars
93
1 star
218

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, leading to a negative customer experience.

Order Accuracy

Customers frequently reported issues with incorrect orders and being charged for condiments that are typically free.

Wait Times

Many customers experienced long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms.

Food Quality

While some customers enjoyed the food, others complained about receiving cold or stale items.
  • SS
    Shafiqullah Shafiq
    Oct 28, 2025
    1.0
    I had a really disappointing experience at this McDonald’s. The staff were very disrespectful and unprofessional during my visit. They spoke rudely when I asked a simple question about my order, and it made me feel very uncomfortable. I understand that everyone can have a bad day, but customer service should always be polite and respectful. I hope management addresses this issue so future customers have a better experience.
  • UC
    Universal Chat
    Sep 26, 2025
    1.0
    If you speak Spanish you get free extra sauce. But if you speak English to them they charge you 😂
  • AA
    April
    Sep 19, 2025
    3.0
    It's a McDonald's, it's alright. Like most McDonald's they sometimes get the order wrong. Good for a guilty pleasure.
  • RR
    Ronald
    Sep 8, 2025
    1.0
    The reason I gave it a one star I came over today at 6:14 ordered a sausage biscuit and hash brown and a large iced vanilla coffee also requested grape jelly that I was gonna be charged for $.25. I should not be charged any type of money for just one grape jelly so I did not complete my order. I left upset. I tell all customers do not shop here ever at this McDonald’s they will overcharge you underhandedly forget going here ever again. I will never come here again Oh supposedly the girl said that this is owner operated seems like it was an attitude
  • JF
    J F
    Sep 8, 2025
    1.0
    We spent over 5 min arguing about a single ranch if It was or not in the bag …. We keto Going back and forth … I mean how ridiculous is that…. Yeah maybe it was me maybe it wasn’t but I wouldn’t see it. And she kept arguing Has McDonald fallen that low ???! Wow

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6900 N Western Ave, Chicago?

McDonald's at 6900 N Western Ave is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7 through their website and app.