Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,617 reviews
5 stars
768
4 stars
426
3 stars
462
2 stars
270
1 star
691
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and mismanagement.
Food Quality
While some customers praised the freshness and taste of the food, many others complained about incorrect orders, cold meals, and poorly prepared items.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty bathrooms and messy dining areas.
Operational Issues
Customers frequently reported issues with the drive-thru being closed unexpectedly, long wait times, and staff being unresponsive.
Mixed Experiences
Some customers had positive experiences with quick service and good food, indicating that there may be inconsistencies in service quality.
- JRJemeico RahimiNov 11, 20253.0The last 2 times I ordered food there the fries were cold. Also my call on order was not at the front and my number wasn't called so by the time they did give me my food from the back it was cold.
- VGVictoria GainesNov 6, 20251.0Extremely long lines
- BNBonita NwachukwuOct 22, 20251.0Tried to order food, door was locked, so i went around to front door. The foh was packed. People had been waiting for quite some time for service. Cashier kept walking away from register, so of course she wouldn't know who was to be serviced next. And was taking customers that had just walked in, so i spoke up. It gets to my turn and I try to order a daily double meal, no chicken nuggets. 🙃 she tells me it only comes with the nuggets now, so i said, just the sandwich and the fries, she then says she can give me the meal, and just keep the nuggets... I have worked since 4 am, and I am hungry. But I'm not stupid. Ridiculous. And horrible customer service.
- RJRichard JeffriesSep 28, 20255.0Had the most wonderful experience with the evening shift around 8:00 pm in September 28th. Systems were acting up and the whole team went above and beyond to make sure my family got our food. It was fresh too.
- DFDan FongSep 27, 20255.0Stopped by this McDonald’s for a quick meal and had a good experience! I ordered a Big Mac combo, and the burger was hot and fresh with that classic taste, while the fries were crispy and perfectly salted. Service was quick and friendly, even with a steady line of customers. The restaurant was clean and organized, making it easy to get in and out without hassle. A reliable spot for classic fast food favorites in the neighborhood!
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 6900 S Lafayette, Chicago?
McDonald's is open from 5:00 AM to 10:45 PM every day of the week.
Does this McDonald's location offer 24-hour delivery service?
Yes, delivery is available 24 hours every day.
What are the drive-thru hours for this McDonald's?
The drive-thru is open from 4:00 AM until 2:45 AM on most days, with a slight adjustment to start at 5:00 AM from Wednesday to Friday.
What types of pickup and delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Which payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app available to order from McDonald's?
Yes, customers can order using the McDonald's app available on both Apple App Store and Google Play Store.
What services are available at this McDonald's to enhance customer experience?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Is there public transit near McDonald's at 6900 S Lafayette to help customers get there?
Yes, 69th station, 69th Red Line, and CTA - 69th metro station are nearby transit options that can help customers reach McDonald's conveniently.
Are there other food or beverage places close to McDonald's for customers to consider?
Nearby options include another McDonald's location and Dunkin' coffee shop, providing additional dining and beverage choices.
What other amenities are near McDonald's that customers might find useful during their visit?
Customers can find nearby amenities such as Lafayette Terrace Apartments, 76 gas station, Southside Pharmacy, and Wentworth Medical Center, which could be convenient for errands or emergencies.