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McDonald's

3.7
(1841 reviews)

Business Details

6430 S Cicero, Chicago, IL
60638, United States
(773) 284-8996
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6430 S Cicero, Chicago, IL
60638, United States

Hours

Reviews

3.7
1,841 reviews
5 stars
816
4 stars
372
3 stars
267
2 stars
120
1 star
266

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.

Order Accuracy

Many customers experienced issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed; while some praised hot and fresh meals, others reported cold food and missing items.

Cleanliness

Some customers noted that the restaurant was clean, but others mentioned issues with cleanliness in service areas.

Operational Issues

Several reviews pointed out problems with the restaurant's hours and service availability, particularly regarding late-night operations.
  • JA
    Jesus Alvarez
    Feb 14, 2026
    1.0
    Horrible experience! Went through the drive thru around 6 p.m. on a Saturday. Surprisingly this wasn’t the issue, which is why I’m confused why the experience was horrible. But when I got to the second window for my food. The worker told me to go all the way around to the front entrance and wait for my food there. At the front entrance there was already three other cars waiting. They would bring out one order at a time, which I was confused why they couldn’t just do it at the window. But when I finally moved up directly in front of the door, expecting for my order to be next, they would bring out two orders for two different cars behind me. I probably waiting close to 10 mins in the front! And then when the nice lady came up to me asking what I ordered, I ended up giving her my receipt. Mind you I ordered a $6 McDouble meal with a small coffee. I received the small coffee that was cold, and my McDouble meal incomplete. They forgot to put small fries and the 4pc nuggets, and the McDouble came with only one patty, falling out the wrapper into the bag, I literally had to put it together! When I got home I noticed I was missing these items and tried calling and the location never picked up! Horrible experience.
  • ER
    Emma Rios
    Jan 13, 2026
    1.0
    This was honestly one of the worst experiences I’ve had. I ordered a snack wrap with NO ranch, and it came with ranch anyway. I decided to keep it moving and grabbed fries instead—those were wet possibly set the bag with fries next to drinks or some ice. I pulled back around and requested a refund, and about six employees stared at me like I was doing something unreasonable. The manager, Rosa, looked in the bag and said there was a hair in it and that “for this one time” she would refund me. That comment alone was inappropriate—why wouldn’t I be refunded? The wraps even had the stickers clearly showing a modification request. It’s not my fault the line cook didn’t read it. The attitude throughout this interaction was terrible. I paid with Apple Pay, so Rosa asked for my phone, took it to the POS, and then had a drive-thru employee hand my phone back to me, saying the refund was done. When I asked for a receipt, I was told, “Oh no, sorry, your phone locked,” and my phone was taken away again. After several more minutes, the employee returned and told me I’d need to go inside because they “can’t do the refund” since my phone locked. The entire situation was unprofessional, disorganized, and frustrating. A simple food mistake turned into an unnecessarily stressful experience due to poor communication and attitude.
  • JG
    Jaime Gutierrez
    Jan 8, 2026
    5.0
    Excelente 👌
  • DM
    David Montañez
    Dec 30, 2025
    1.0
    Mala atención de la persona que entrega los pedidos , soy cliente frecuente pero aquí no vuelvo !
  • NT
    Nesha Treats
    Dec 15, 2025
    5.0
    Whoever Made my Caramel Macchiato This MORNING! at 5:30 Am Thank you!! Very Delicious give them a Raise! Some days it’s not So Good, but Today Awesome! It’s Always great Customer Service here As we’ll from all Staff :)

Frequently Asked Questions About McDonald's

What are the McDonald's hours of operation at 6430 S Cicero, Chicago?

McDonald's at 6430 S Cicero, Chicago is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services 24/7 with options such as same-day delivery and no-contact delivery.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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