Brand Certified
McDonald's
3.5(1181 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
5656 W Irving Park Rd, Chicago, IL
60634, United States
Certified by McDonald's • Feb 22, 2026
(773) 545-8686
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.5
1,181 reviews
5 stars
461
4 stars
220
3 stars
172
2 stars
76
1 star
252
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresolved complaints.
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Food Quality
Several reviews mentioned cold or stale food, with some customers expressing disappointment in the freshness and preparation of their meals.
Management Issues
Feedback indicated significant problems with management, including unhelpful responses to complaints and a lack of effective oversight.
Cleanliness
Customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
- LCLeslye CFeb 19, 20261.0My fries were half filled. I paid for a large, why am I getting the equivalent of a medium?
- BRBere RamskiJan 10, 20261.0The Lady couldn’t understand the code so she entered it wrong!! I had to wait 15 minutes to use it again then what I wanted wasn’t available so I just left WASTE OF 30 MINUTES JUST GO SOMEWHERE ELSE INSTEAD terrible customer service
- TTTiffanyDec 22, 20251.0This place is horrible and the manager, angelus Mendez (maybe? Because she didn’t want to give me her name) is the worst. I had a free happy meal, I provided TWO codes which somehow were invalid, I provided the QR code which somehow was invalid, I showed her the screen where I had the 6000pts deducted for the happy meal and she still told me there’s nothing she can do. She kept telling everybody to go around me and that I can stay and waste my time but there’s nothing she will do. After asking for her name, I asked for her supervisors name which she REFUSED TO GIVE ME!! I left without getting anything because I’ll never give my money to a place that acts like they didn’t choose to show up to do their job. Completely gross and unacceptable. I will be complaining to corporate as well.
- JSJuan SmithDec 20, 20251.0Horrible customer service, tried to scam me out of a free mc chicken with the app points had to show the manager multiple times and count out the number of mc chickens until they finally gave it to me when the attempt to charge me for an extra one with a smart mouth I’ll give to you free this time when it’s literally paid for and shows rewards on it.. no need for bs waste of time and terrible service and management. Will be contacting corporate ty
- VMVanessa MarianoNov 20, 20251.0Barely any fries in my order
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 5656 W Irving Park Rd, Chicago?
McDonald's at 5656 W Irving Park Rd, Chicago, is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, McDonald's offers delivery, same-day delivery, and no-contact delivery services at this location.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's has a 24/7 drive-thru service.
Which payment methods are accepted at McDonald's on W Irving Park Rd?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order McDonald's food online or through an app?
Yes, you can order online via https://mcdonalds.smart.link/mjuu1ggdi or use the McDonald's App available on iOS and Android.
What services can customers expect at this McDonald's?
Customers can enjoy services like DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby dining options are available if I'm visiting McDonald's at 5656 W Irving Park Rd?
Nearby dining options include VPT (a Mexican restaurant), TKS - Veranda Rooftop (Greek and Eastern European food), Tata’s Kitchen and Social Club (American and Mexican cuisine), OK Pub with karaoke, and Dairy Queen, an ice cream and fast food spot.
What fitness and recreational options are near this McDonald's?
Close by are Chicago Thai Boxing Academy, Gerardi Fitness gym, Extreme Fitness gym, and Rudy's Cycle and Fitness bike shop for sporting goods and rentals.
Are there any shopping or beauty services close to McDonald's on W Irving Park Rd?
Yes, nearby are Emma's Flower Shop and Jewelry Store, Lily Doll shoe store, Sleek Beauty Studio, Skyla Beauty nail salon, The Cut By Maurice beauty salon and barber, and Illuminating Beauty Bar for skin care and makeup.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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