McDonald's

3.5
1166 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5656 W Irving Park Rd, Chicago, IL
60634, United States

Hours

Reviews

3.5
1,166 reviews
5 stars
454
4 stars
219
3 stars
171
2 stars
76
1 star
246

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported receiving cold or stale food, with several complaints about incorrect orders and unsatisfactory meal preparation.

Management Issues

Frequent mentions of ineffective management practices, including refusal to address customer complaints and poor handling of staff training.

Cleanliness

Several reviews pointed out unsanitary conditions, including dirty tables and clogged bathrooms.

Pricing Concerns

Customers expressed dissatisfaction with pricing, noting higher costs compared to other locations and issues with promotional offers.
  • VM
    Vanessa Mariano
    4 days ago
    1.0
    Barely any fries in my order
  • M
    Влад MarkV
    Nov 7, 2025
    3.0
    Caramel machiato without caramel taste like americano
  • RV
    Robert Velez
    Nov 3, 2025
    1.0
    Every time I come here my order is wrong or missing g something, prices are bad as it is and to drive all the way back it's a pain thus has happened more than multiple times.
  • FG
    Faith Gruenberg
    Nov 3, 2025
    1.0
    They all started when I first came in acting like I was bothering her to work and do her job. I never had an experience like that ever before in my life going to this McDonald's I've been going to this McDonald's since I was a kid and I felt so disrespected I'm getting attitude eyes rolled I didn't do anything to nobody I think she was being racist to be honest and she was trying to act like she didn't understand anything I was saying and then I asked her if she wanted me to speak in Spanish and she's like no it's okay in English and I'm like okay and she's like did I have a bad day I'm like no I didn't have a bad day I just don't like the way you're talking to me and treating me her name is Norma if that was her name. it's kind of sad.
  • YV
    Yajaira Vazquez
    Oct 23, 2025
    1.0
    Over charged me. The manager refused to speak to me. Refused to give me a refund

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5656 W Irving Park Rd, Chicago?

McDonald's at 5656 W Irving Park Rd, Chicago, is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery, same-day delivery, and no-contact delivery services at this location.