McDonald's

3.5
1772 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5624 W Roosevelt Rd, Chicago, IL
60644, United States

Hours

Reviews

3.5
1,772 reviews
5 stars
674
4 stars
316
3 stars
278
2 stars
157
1 star
347

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Order Accuracy

Many reviews highlighted issues with receiving incorrect or incomplete orders, leading to customer frustration.

Food Quality

While some customers praised the freshness of the food, others complained about cold or poorly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and bathrooms.

Management Issues

Customers expressed concerns about management's lack of oversight and the negative impact on staff behavior and service quality.
  • JL
    Javier Ledesma
    4 days ago
    1.0
    They took 20-25 minutes having me in the second window drive thru, waiting for my order, had to go in and get it myself because they forgot to give it to me, don't come here, go anywhere else but here
  • AB
    Ashley Brooks
    5 days ago
    1.0
    0 stars is what’s acceptable! Walked in simply for 3 burgers customized. (Gave me bread no patty!) While I waited I asked can I use bathroom & if it’s a code? They said no code. I proceeded & door was locked so I asked again & she lies & says “they’re in there cleaning” (no cleaning cart near & door is locked). I asked for 3rd time she speaks in Spanish with others employees then states “it’s not in service”. I couldn’t hold my bladder any longer & proceeded to men’s bathroom once no men were inside. THE POOP/URINE was coming out of sewer on floor soon as you step in! It gets worse! Same sewer Situation in the one stall unit! Not only that but toilet was filled, stopped up & PILED TO THE TOP OMG!!! I’ve never seen anything like this! Employees must use another toilet because it’s no way you can walk inside nor use toilet! I’ll never be here again worst experience ever! Here’s the lying employee
  • JS
    Joels Catering Service
    Nov 5, 2025
    1.0
    I hated the experience this morning. I even got a refund. Drive thru had a nasty attitude. Made me McMad. Anyways if you're looking for able better experience go somewhere else
  • TB
    Tyra B
    Nov 4, 2025
    1.0
    Terrible customer service , I paid for a cheeseburger meal the lady only put my fries in the bag no cheeseburgers then I had to drive back once I realized I didn’t get my food the manager told me I needed a receipt which they didn’t put one in my bag but I showed him the transaction of McDonald’s on my phone so eventually he gave me my burgers which had already been sitting there and said he would do it this one time like he was doing me a favor and the lady was sitting right there knew she didn’t put my cheeseburgers in my bag
  • MO
    Monica Onofre
    Nov 2, 2025
    1.0
    If I could put 0 stars I would, worst McDonalds I been to wait time is long the order is always wrong drive thru service terrible they took 3 cars orders next to me and still haven’t took mine, lady there hurry me up on my own car to move after she gave me the wrong order

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5624 W Roosevelt Rd, Chicago?

McDonald's is open 24 hours a day, seven days a week at this location.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services 24/7 including same-day and no-contact delivery.