McDonald's

3.5
1786 reviews
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Business Details

5624 W Roosevelt Rd, Chicago, IL
60644, United States
(773) 366-8949
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5624 W Roosevelt Rd, Chicago, IL
60644, United States

Hours

Reviews

3.5
1,786 reviews
5 stars
678
4 stars
317
3 stars
280
2 stars
157
1 star
354

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant and bathrooms, with complaints about dirtiness and lack of maintenance.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with the food received.

Staff Attitude

Many reviews mentioned unprofessional behavior from staff, including rudeness and lack of customer care.

Food Quality

While some customers enjoyed the food, many others reported that it was cold, poorly prepared, or not fresh.
  • MC
    Milton Chavarria
    4 days ago
    1.0
    Nunca me an echo esperar tanto por un cafe me pasa todos los dias con estos manager de este mcdonald's se preocupan por atender mas alas personas que van en coche que una persona que entra ala tienda por que quiere irce rápido,te hacen esperar asta mas de 20 minutos por un cafe y aparte siempre les dices cuanta azúcar y crema , siempre lo hacen como ellos quieren,si usas la aplicación te miran como un homeless y alas personas Hispanic no respetan pero cuando un afroamericano reclama se ponen asta nerviosos odio este lugar vivo casi enfrente de este mcdonald's i siempre a tenido ese problema por años los mismos manager 🤢🤢
  • DB
    Durrell Blackwell
    Dec 27, 2025
    5.0
    Quick sevice.
  • YP
    Yeife Jesus Pereira
    Dec 17, 2025
    1.0
    Hola buenas noches vení a comprar unas hamburguesas para mis ninas y un tranajador no me quiso a tender porque dijo y que estaba en su descanso y anterior mente estaba atendiendo otra persona no le costaba nada de atenderme no se iba a tardar ni 5 minutos en atenderme el muchacho es uno de lente es morenito y gordito
  • AB
    Arturo Barragan
    Dec 6, 2025
    1.0
    Messed up my order and still wanted me to go around to fix it the manager was not helpful at all kept avoiding any interaction
  • FM
    Francisco Martinez
    Nov 27, 2025
    1.0
    A woman at the front counter, with a Gru-like face, was extremely rude and showed clear racist behavior. I stated my order four times — 4C — and she still yelled at me claiming I didn’t. Completely unprofessional. Thankfully, the staff at the second window treated me with respect and handled things properly. You don’t expect service like this from McDonald’s. Customers should be aware of this location, and if you encounter this same employee, report her immediately. This type of behavior is unacceptable.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5624 W Roosevelt Rd, Chicago?

McDonald's is open 24 hours a day, seven days a week at this location.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services 24/7 including same-day and no-contact delivery.