McDonald's

3.3
2082 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9560 S Halsted Street, Chicago, IL
60628, United States

Hours

Reviews

3.3
2,082 reviews
5 stars
667
4 stars
401
3 stars
395
2 stars
197
1 star
422

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times.

Cleanliness

Customers reported unsanitary conditions, particularly in the bathrooms and overall restaurant cleanliness.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items.

Food Quality

Several reviews mentioned food quality concerns, including old or improperly cooked items.

Drive-Thru Efficiency

The drive-thru service was frequently criticized for being slow, with long wait times reported.
  • MB
    Marta B
    Dec 13, 2025
    2.0
    Bathroom was GROSS. Both stalls had paper all over the floor. One toilet clogged, the other had no toilet paper. No soap at the sink. No trash bag in the trash can. And when I walked in, there was a McDonald's worker in there, in the clogged stall, just having a phone conversation. Told her when she came out that the other stall was out of toilet paper. She just shrugged & left. She obviously didn't wash her hands since there was no more soap. Didn't even say anything about the stall she was in being overflowing.
  • LB
    LaKara Bailey
    Nov 28, 2025
    1.0
    Is there a updated phone number that can be called? The one on this site not working at all.
  • MM
    Marlen
    Nov 27, 2025
    2.0
    The card reader isn’t working on the electronic menu
  • SM
    Salty Michael
    Nov 24, 2025
    1.0
    Sometimes get your order correct. Don't go near 8pm because they will say they are not taking orders. This is the 6th time this has happened and I swear is not worth it at all
  • AL
    Anthony Lee
    Nov 16, 2025
    3.0
    Took way to long for having one car in front of you in the drive thru almost 20 minutes

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9560 S Halsted Street, Chicago?

McDonald's at 9560 S Halsted Street is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services including curbside pickup, delivery, same day delivery, and no-contact delivery.