McDonald's

3.5
2157 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7900 S Martin Luther King Dr, Chicago, IL
60619, United States

Hours

Reviews

3.5
2,157 reviews
5 stars
742
4 stars
443
3 stars
442
2 stars
200
1 star
330

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others noted rude behavior and slow service.

Food Quality

Food quality varied significantly; some customers received fresh and hot meals, while others complained about cold, salty, or incorrect orders.

Cleanliness

Multiple reviews highlighted poor cleanliness in the lobby and restrooms, with some describing the environment as filthy.

Management Issues

Several customers expressed concerns about unprofessional management and lack of oversight, impacting overall service and employee behavior.

Wait Times

Long wait times were a common complaint, with many customers experiencing delays in receiving their orders.
  • PR
    paola rodriquez
    Nov 13, 2025
    1.0
    Mal servicio 😡
  • PB
    Patricia Braswell
    Nov 11, 2025
    2.0
    The drive thru line was waaay 2 long I had 2 $5 bundle and needed 2 separate bags and they refused just flat out said my manager said NO
  • SK
    sumanth komaragiri
    Nov 7, 2025
    1.0
    They don’t let you use bathroom.
  • BW
    Breana Wright
    Oct 30, 2025
    3.0
    Ordered a sausage egg and cheese muffin and a sausage egg and cheese mcgriddle . Got the McGriddle I asked to sub the egg for round egg.. I would think that means to replace the folded egg with round egg.. I got a sandwich with 2 different types of egg and no sausage. That makes absolutely no sense. Everything was fresh and hot and the staff was pleasant and quick, so I didn’t want to give low stars, but that was a foolish mistake
  • AF
    Amy Frield
    Oct 28, 2025
    4.0
    The didn't put my Mac sauce on my big Mac so ate anyway cause I could not bring back cause I was on break and I was mad cause that why I older the big Mac because of the sauce

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's on weekdays?

McDonald's is open 24 hours from Monday to Tuesday, closes at midnight. On Wednesday, it is open from 00:00 to 23:59.

Does McDonald's offer drive-through service and what are its hours?

Yes, McDonald's offers 24/7 drive-through service every day of the week.