Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,471 reviews
5 stars
494
4 stars
206
3 stars
238
2 stars
166
1 star
367
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times and incorrect orders being common.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions and lack of assistance from management.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and unsanitary conditions.
Cleanliness
Several customers noted issues with cleanliness, particularly in restrooms and dining areas, contributing to an uncomfortable dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and reported positive experiences with food quality during certain hours.
- LLLTBFer2 days ago1.0Take to long and dirty.
- KSKC SmithNov 7, 20251.0Take way too long was there for 30 minutes for a Mc griddle and 2 pieces of bacon
- CVcrak martin valenciaNov 6, 20251.0I been coming to this place more than 20 times already but it seems they don't want to work no one at the front inside and exactly the same on the drive thru. People upset😡 leaving the place for the lacking of service there. Photo shows the las 10 min i spent at drive-thru and nobody is taking orders
- JJJdOct 29, 20252.0Service can be wrong and very slow
- MGMARII GUTIÉRREZOct 22, 20251.0Super mala atención al cliente, dan la comida fría y mala higiene
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, every day of the week.
What delivery services does this McDonald's offer?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery.
Can I order McDonald's food through a mobile app?
Yes, you can order using the McDonald’s App available on both Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location features a drive-thru for customer convenience.
Where is this McDonald's located?
It's located at 5153 W Chicago Ave, Chicago, IL 60651, USA.
Are there any nearby coffee shops where I can grab a drink before or after visiting McDonald's?
Yes, Dunkin' is a nearby coffee shop where you can get coffee and smoothies before or after your McDonald's visit.
Is there an ice cream shop close to this McDonald's?
Yes, Baskin-Robbins, an ice cream and bakery shop, is nearby and a great option for dessert after your meal.
Can I visit a beauty salon near McDonald's while I'm in the area?
Yes, Modern Era Beauty Salon and Herb's Barber Shop are nearby beauty and barber shops you can visit.
Are there other fast food or sandwich restaurants close to this McDonald's?
Yes, there are nearby options like another McDonald's location, Subway, and Sony's Sub for sandwiches and fast food.