Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
While some customers praised the freshness of the food, others complained about cold meals and missing items.
Cleanliness
Several reviews highlighted cleanliness issues, with reports of unsanitary conditions and poor hygiene practices.
Management Problems
Multiple reviews mentioned unprofessional behavior from management, including a lack of customer service skills and failure to address complaints.
Positive Experiences
Despite the negative feedback, some customers expressed satisfaction with the food quality and friendly staff at certain times.
DC
Donald Crawford
Jan 3, 2026
5.0
For a McDonald’s it’s awesome. What’s really cool is that they haven’t jacked the prices up sky high at this location. You can still get a 2 cheeseburger meal for under $7 here which is unheard of anywhere else in this city (or really anywhere nowadays). I really appreciate that the franchise owner isn’t screwing everyone with pricing. Food always comes out hot and fresh, fries have never been soggy. Staff clearly take pride in their work here and I really respect that.
I live in Lakeview but when I want some McDonald’s, I hop on the brown line and ride it 30 minutes to get out here just to support this specific franchise. They seem to want to provide a good experience rather than just extract as much money from me as they possibly can like every other McDonald’s I’ve been to in the past few years.
Dining room is clean, bathrooms are clean. There are definitely some homeless people that hang around, but they’re very polite and keep to themselves. I respect that the staff treats them like people and seems to let them hang out in the lobby with a soda for a bit (provided they don’t cause a disturbance) rather than degrading them and treating them like pests. Love, compassion, and grace are powerful tools.
KB
Kevin Bogue
Dec 30, 2025
4.0
It's McDonald's what can really be said? In this case, the location was clean and efficient. We were in and out in a few minutes and the food was as expected.
AE
Autumn Everywhere
Dec 22, 2025
1.0
I ordered online at 11am and arrived at the property at 11:11. My order wasn't ready, and they told us to wait in Bay 1. 5 minutes, 10 minutes, 15 minutes passed, and I saw they already served 15 cars. I went inside, and when they saw me coming in, that's the only time they started fixing my order. Worst drive-thru experience ever." 😡
XB
Xavier Browley
Dec 20, 2025
5.0
This is easily one of the nicest McDonald's that I have had the pleasure of eating at. Food is always fresh and service is always great!
RM
Ramon Marquina
Nov 20, 2025
1.0
This place it's horrible n everything. Plus they don't care abut neighbors sleep time. They do deliveries 2 &3 am. N we make complaints with city& alderman. N they don't listen to them stop doing noise deliveries, we are neighbors who work next day whth insomnia o rueri.