Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful managers, and unresolved complaints.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and repeated mistakes, particularly in the drive-thru.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and poor food handling.
Food Quality
While some customers praised the freshness of the food, others reported receiving cold or improperly prepared items.
Management Issues
Multiple reviews pointed to ineffective management, with complaints about staff behavior and lack of leadership.
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Ramon Marquina
4 days ago
1.0
This place it's horrible n everything. Plus they don't care abut neighbors sleep time. They do deliveries 2 &3 am. N we make complaints with city& alderman. N they don't listen to them stop doing noise deliveries, we are neighbors who work next day whth insomnia o rueri.
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Eugene
Nov 17, 2025
5.0
I’ve visited this McDonald’s a few times in the morning for breakfast, and my experience has always been great. I receive my order quickly, the staff is always very friendly, and the restaurant is consistently clean. The management and employees do an amazing job here. I will definitely be back!
BC
Black child
Oct 28, 2025
1.0
If I could leave no stars I honestly would. The manager in the purple shirt and skimpy ponytail really thought she had time today to play with me
After the register was malfunctioning and wouldn’t work she proceeded to tell me she had no solution for me and I would have to pay full price for my food after I requested to speak to her. I showed her proof of my coupon and my McDonald’s app. She then proceeded to yell at me and say bye and there is nothing she can do and slammed the drive-through window in my face after I asked her to clarify in a rude way why wouldn’t accommodate me . So I parked and walked in and asked two other employees who owned the establishment and they failed to give me the full info and contact info that I requested. It was not listed in the restaurant
She then told her employees in Spanish to not service me or give me any information or to talk to me and waved her hand and told me to move out the way as if she was totally in the right! Super combative, super disrespectful and super unprofessional on every level. She absolutely demonstrated no leadership skills today and she absolutely does not deserve to be a manager of any establishment with that disposition she has Do not recommend ever eating at this establishment again or ordering anything from here. Find another McDonald’s to eat at!
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Stephanie Smith
Oct 25, 2025
1.0
Tried to order through Uber and this location cancel our order twice. If there’s an issue, they should call not cancel. Not the best way to handle a situation.
MR
Maria R
Oct 16, 2025
1.0
This is the last time I come to this McDonald’s this is the 3rd time they forget to add barbecue sauce to my happy meals is there a shortage or something?I will be going to the Lawrence and Avers one from now on!