McDonald's

3.7
1941 reviews
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Business Details

5253 S Pulaski, Chicago, IL
60632, United States
(773) 284-9684
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5253 S Pulaski, Chicago, IL
60632, United States

Hours

Reviews

3.7
1,917 reviews
5 stars
831
4 stars
386
3 stars
267
2 stars
111
1 star
322

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff and management for being friendly and attentive, others reported rude behavior and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders, with complaints about missing items and wrong food being served.

Food Quality

The quality of food received mixed reviews, with some customers enjoying their meals while others reported cold or poorly prepared food.

Management Issues

Several reviews highlighted problems with management, including unprofessional behavior and lack of oversight, leading to a chaotic environment.

Cleanliness

The cleanliness of the location was noted as inconsistent, with some customers mentioning dirty tables and unsanitary conditions.
  • EF
    Esmeralda Fernández
    Jan 3, 2026
    1.0
    Nos dieron la orden incompleta Tardaron más de treinta minutos desde que pedimos la orden hasta que nos la entregaron Una hamburguesa venía sin vegetales Ni si quiera había clientes para haberse tardado tanto
  • AM
    Angelito Maya
    Dec 31, 2025
    1.0
    I don't know if anyone has been having this issue but recently the burgers have been really salty on random areas of the burger and it's happened several times 🤢
  • LL
    liset leon
    Dec 31, 2025
    1.0
    Went to McDonald's on the 27th and asked for my fries to be made fresh. I received refried lukewarm fries. I went around to ask for new fries, and they gave me refried fries again, but this time they were hot. When I went home I found out my daily double's buns were stale. Today I went to McDonald's gave it another chance, just to go home and find out my daily double was salty. While I'm at it, sweet chili is spicy for that employee who said it wasn't, chili is a spice.
  • JD
    Jesse Diaz
    Dec 27, 2025
    5.0
    Very great McDonald’s location. The staff is run by excellent management. The food comes out on time and fresh every time. Order is always correct!
  • NN
    newemail
    Dec 20, 2025
    5.0
    Excellent spot I highly recommend, my card was bugging out and wouldn’t let me pay but the manager was nice enough to put it on the house, not just that but he was also helping out the staff and working alongside them the atmosphere here is great and I’ll definitely be going again!
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is the drive-thru available at all times?

Yes, the drive-thru is open 24/7 every day of the week.