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McDonald's

3.7
(1947 reviews)

Business Details

5253 S Pulaski, Chicago, IL
60632, United States
(773) 284-9684
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5253 S Pulaski, Chicago, IL
60632, United States

Hours

Reviews

3.7
1,947 reviews
5 stars
839
4 stars
385
3 stars
268
2 stars
110
1 star
323

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praised the attentiveness of managers and staff, others reported rude behavior and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Food quality is inconsistent, with reports of cold, stale, or improperly prepared items.

Cleanliness

The cleanliness of the location is often criticized, with reports of dirty tables and unsanitary conditions.

Management

Management received both praise for being attentive and criticism for poor handling of customer complaints.
  • ST
    Sandra Torres
    5 days ago
    1.0
    On 2/21/26 @ 9:10pm i ordered a Large mango pineapple smoothie very excited until I was waiting at the window for pick up and I seen a girl being sneaky shaking my smoothie cup to make it look full in reality it was only 3/4 full to the top when it was handed to me I told the guy at the window I didn’t want it because it wasn’t full and I told him I seen the coworker shaking my smoothie then I heard a girl laughing in the background being very unprofessional this is ridiculous service was awful no management never going their again
  • RR
    Rafael
    Jan 26, 2026
    5.0
    The manager was very Attendative good customer service.
  • OO
    Official Official
    Jan 9, 2026
    5.0
    Excellent McDonald’s Restaurant
  • EF
    Esmeralda Fernández
    Jan 3, 2026
    1.0
    Nos dieron la orden incompleta Tardaron más de treinta minutos desde que pedimos la orden hasta que nos la entregaron Una hamburguesa venía sin vegetales Ni si quiera había clientes para haberse tardado tanto
  • LL
    liset leon
    Dec 31, 2025
    1.0
    Went to McDonald's on the 27th and asked for my fries to be made fresh. I received refried lukewarm fries. I went around to ask for new fries, and they gave me refried fries again, but this time they were hot. When I went home I found out my daily double's buns were stale. Today I went to McDonald's gave it another chance, just to go home and find out my daily double was salty. While I'm at it, sweet chili is spicy for that employee who said it wasn't, chili is a spice.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is the drive-thru available at all times?

Yes, the drive-thru is open 24/7 every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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