McDonald's

3.7
1925 reviews
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Business Details

5253 S Pulaski, Chicago, IL
60632, United States
(773) 284-9684
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5253 S Pulaski, Chicago, IL
60632, United States

Hours

Reviews

3.7
1,901 reviews
5 stars
821
4 stars
386
3 stars
266
2 stars
109
1 star
319

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly staff and attentive managers, others reported rude service and long wait times.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and complaints about the need for better training.

Cleanliness

Cleanliness of the location received positive remarks, but there were also mentions of dirty tables and unsanitary conditions.

Speed of Service

Service speed is inconsistent, with several reviews highlighting long wait times both in-store and at the drive-thru.

Food Quality

Food quality varies; while some customers enjoyed their meals, others reported issues such as undercooked items and incorrect orders.
  • JD
    Jay Dee
    3 days ago
    5.0
    The food was good. The manager was very nice and courteous, came by a few times to make sure we were okay. Kudos to him, definitely something you don't really see in fast food.
  • NG
    Nallely Garcia
    Nov 15, 2025
    1.0
    Me dieron mitad de la soda y no me pusieron mi código de la app
  • SL
    Steven Lee
    Nov 11, 2025
    1.0
    I came to eat in for lunch. Fries and nuggets were cold. I asked for an extra sauce for my nuggets. "That's 28 cents" never coming here
  • DD
    Dawn Dexter
    Nov 6, 2025
    1.0
    It was busy but I went to the restroom and there’s was girls vaping in there I don’t want second hand smoke and luckily there was no kids and they continue to vape when we where there so disgusting and disrespectful
  • MM
    Miguel
    Oct 26, 2025
    5.0
    My go to McDonald’s , everyone there is super nice. I go here to eat and pick up uber eats orders and they are always very profesional. Today the young gentleman with glasses was able to greatly help with my uber order i was picking up , and also thanks to Karla for the great customer service and being kind , you guys made my day
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is the drive-thru available at all times?

Yes, the drive-thru is open 24/7 every day of the week.