McDonald's

3.7
1535 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3241 W Peterson, Chicago, IL
60659, United States

Hours

Reviews

3.7
1,535 reviews
5 stars
655
4 stars
284
3 stars
243
2 stars
111
1 star
242

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Order Accuracy

Many customers reported frequent mistakes with their orders, both in the drive-thru and dine-in.

Food Quality

Several reviews mentioned issues with food quality, including cold fries, raw burgers, and overall dissatisfaction with the meals.

Cleanliness

Customers expressed concerns about cleanliness, with reports of dirty tables and unsanitary practices.

Operational Issues

Customers noted problems with the restaurant's hours and service availability, including being closed during posted hours and long wait times.
  • DD
    Dani Danial84
    2 days ago
    1.0
    No good when we ask for Refill he refuses to give refill for Pepsi
  • NN
    Nikki
    Dec 25, 2025
    1.0
    This location is listed as open until 12 AM, but when I came by around 1 PM it was completely closed. We ordered online so we could just pick up like we normally do but to our surprise there were ,no employees, no lights, no sign on the door explaining why. It honestly looked abandoned. I understand things happen, but if a store is closed during normal business hours, the hours online should be updated or there should at least be a notice posted. I wasted time and gas coming here based on incorrect information. Not mad, just frustrated and confused. Hoping management fixes the hours so this doesn’t keep happening to other people.(not to mention there was a line of people in the drive through and some nice lady told us that no one was inside so we drove around and it was empty. )
  • JO
    Juan De La O
    Dec 17, 2025
    1.0
    I had ordered McFlurry M&M with extra M&M And apparently they say they did it when they gave me my mic flurry, and I told them. What is this we didn’t put the and then I just speak to Manager, and apparently everybody there’s a manager, so I’m gonna expose all of the McDonald’s right now. Cause all of them came to be Manager when they’re not just regular cashiers or whatever they doing taking orders They gotta have more respect because because of us. They have a job and not that would be jobless. And they should stop being cheap because I’m already paying for this extra stuff when they’re not doing it. And that’s what they call. Good customer, Service. I don’t think so.
  • TT
    Taylor
    Dec 9, 2025
    1.0
    Better service, timeliness, and customer experience needed at this location. I won’t return.
  • AC
    Andrea Cabrera
    Dec 7, 2025
    1.0
    We had one night with family, trying to enjoy a nice dinner. Workers at this location are so rude. Very disappointed. We were needing help at the checkout machine, which was running out of paper. We couldn't get our receipt, nor did we have our order number. We asked for help, and they were super rude.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's on weekdays?

McDonald's is open from 5:00 AM to 12:00 AM Monday through Thursday and from 5:00 AM to 1:00 AM on Friday.

When does the drive-thru service at McDonald's operate?

The drive-thru opens daily at 5:00 AM, closing at midnight Monday through Thursday and Sunday, and at 1:00 AM on Friday and Saturday.