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McDonald's

3.6
(1298 reviews)

Business Details

3855 W Lawrence Ave, Chicago, IL
60625, United States
(773) 866-0523
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3855 W Lawrence Ave, Chicago, IL
60625, United States

Hours

Reviews

3.6
1,298 reviews
5 stars
539
4 stars
256
3 stars
173
2 stars
83
1 star
247

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly from certain staff members.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.

Management

While some customers praised the efforts of the store manager, others criticized the overall management and staff attitudes, indicating inconsistency in service quality.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.
  • CB
    Claudio G Barreto
    Dec 23, 2025
    1.0
    El personal se demora mucho para despachar, además me querían dar la orden mal en verdad no sirve para nada
  • LL
    Leila
    Dec 12, 2025
    2.0
    On December 12, 2025, at exactly 3:35 PM, Nancy, the store manager, was absolutely wonderful. She was very sweet, caring, and personally approached me and my nieces to help resolve an issue. A younger Hispanic female employee with a small neck tattoo came to our table and returned our cash and gift card with an attitude, claiming the card had no balance even though it had $13.17 on it. We told her she could keep the $20, but her behavior made us uncomfortable staying to eat. My sister then went to the front to request a refund so we could leave. Nancy went above and beyond, she apologized multiple times for the employee’s conduct, issued us a full refund, still provided our food, and even added an extra order of fries. She mentioned there have been several complaints about that employee. It’s a shame that such a kind manager with such a genuinely good heart has to deal with staff members who do not uphold the same standard of professionalism. She truly deserves better.
  • GL
    Gyalwa Latritsang
    Dec 11, 2025
    1.0
    Long wait
  • NM
    Nando M
    Nov 27, 2025
    1.0
    Seems like after 11pm staff can’t seem to keep one order right even give a receipt and still get fully charged… if you call the restaurant they will hang up unless you keep calling(over 30min) horrible service horrible costumer service…
  • JM
    Jordan Magaña
    Nov 23, 2025
    1.0
    Pésimo servicio, ordené por línea para no hacer esperar tanto, pasé por mi orden 30 minutos después de hacerla y aún no estaba lista, entonces cuál es el punto de ordenar por línea? Solo se la pasan platicando

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3855 W Lawrence Ave, Chicago?

McDonald's at 3855 W Lawrence Ave, Chicago, is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service and what are the hours?

Yes, McDonald's at 3855 W Lawrence Ave offers a drive-through service that operates 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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