McDonald's

Reviews

• SR

  Sophie Roblox

  3 days ago
  1.0
  Took over 30 minutes and forgot my dang cheeseburger
• HC

  Harrison Carter

  Sep 11, 2025
  5.0
  Friendly and helpful people all around. Wonderful experience.
• JM

  Joshua Michael

  Sep 1, 2025
  1.0
  I’ve left very few reviews in my life for anything— let me be clear when I say this. Whoever the manager is who is on the shift tonight, August 31st-September1st, 2025 @ 3:34 AM. First: This McDonald’s is 24 hours. Follow corporate and franchise operating hours. Second: The manager ignored the request for their information through the drive up window and then hung up on me when I proceeded to file a complaint over the phone. Third: They took my money via mobile order which is robbing someone. Fourth: I called the Ashland location to get the corporate number and I filed a complaint there as well. I really don’t know what kind of training you give staff but if the manager is acting like this I’m guessing the store is probably not run very well. To say that you are losing money at this location because of this is an understatement; I have been to this location everyday after work this week and a 24 hour McDonald’s keeps telling me that they’re closed between 1 - 4 AM. Please pull up the drive through footage for confirmation. I’m from the area and have MA plates on my vehicle. Point is over $14 and 3 sandwiches I’ve had the least professional help from one of your employees which pretty much is on part with the expectation for this specific location based on the people I grew up around. You’re really not hiring far outside of this neighborhood for talent and it shows, here. I’ll be back in a few hours for a refund, an apology, and a formal complaint against everyone on staff tonight. This KPIs for customer service, retention, and overall customer readiness — trash. I’ve worked in corporate for 10 years and I’ve never been this disappointed in a manager or their staff— do better. Retrain the staff here. See you all promptly in a few hours.
• BB

  Bob

  Aug 30, 2025
  2.0
  The drive thru at night is insanely long. It's not fast food no more that time
• JM

  jose Macias

  Aug 21, 2025
  5.0
  I want to take a moment to recognize two incredible employees at McDonald’s: Josh and Alice. Every time I visit, they go above and beyond to ensure a positive experience. Their professionalism, positive attitude, and dedication to customer service are unmatched. Josh consistently demonstrates strong leadership, attention to detail, and a genuine passion for his work. He handles busy shifts with calm and confidence, ensuring orders are accurate and timely. He's not just efficient he’s also kind, respectful, and always greets customers with a warm smile. It's clear that Josh takes pride in what he does, and it truly elevates the entire atmosphere of the restaurant. Alice is equally impressive friendly, quick, and always willing to help. Whether it's managing front counter service, helping in the kitchen, or dealing with a customer issue, Alice handles everything with grace and professionalism. Her teamwork and work ethic make her a standout employee. Both Josh and Alice clearly care about their roles and their customers. Their commitment makes a noticeable difference and reflects the kind of leadership potential that should not go unnoticed. They absolutely deserve a promotion, and I hope management sees the value they bring to the team every single day.

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