McDonald's

3.7
2074 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2609 S Kedzie Ave, Chicago, IL
60623, United States

Hours

Reviews

3.7
2,074 reviews
5 stars
930
4 stars
389
3 stars
310
2 stars
111
1 star
334

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for their orders, with some stating it took over 15 minutes for simple items.

Customer Service

There were numerous complaints about rude and unprofessional staff, particularly from management, leading to a negative customer experience.

Order Accuracy

Several reviews mentioned incorrect orders and missing items, indicating a lack of attention to detail in order fulfillment.

Cleanliness

Customers expressed concerns about the cleanliness of the restaurant, particularly the bathrooms, which were described as dirty and poorly maintained.

Food Quality

While some customers enjoyed the food, there were complaints about cold and poorly prepared items, such as raw burgers and stale products.
  • BE
    Benjamin Estrada
    4 days ago
    1.0
    30 minutes in the drive thru for 3 drinks,a cookie tote and they still got our order wrong.
  • WN
    Wayne Newell
    4 days ago
    5.0
    App works great, service was more than just GREAT. I probably haven't been to this particular McDonald's since Highschool, I Graduated from Carter Henry Harrison High School in 1974, 23rd and California it's now a Elementary School. Some of my classmates and I would sometimes come here for Lunch away from School one Young Lady I remember fondly Linda Jolly, what great memories.
  • BB
    BB
    Dec 31, 2025
    1.0
    Order the meal through the McDonald's app itself which has delivery fulfilled by DoorDash. I contact DoorDash and they told me to contact the McDonald's customer service. I contact McDonald's customer service and they tell me to contact the McDonald's store itself per / as quoted in the missing food section of the FAQ. I CALL THE MCDONALD'S ITSELF THAT FULFILLED THE ORDER AND A BLACK WOMAN PICKS UP THE PHONE AND I GET THREE WORDS INTO EXPLAINING WHAT HAPPENED AND IMMEDIATELY SHE HANGS UP. I CALLED RIGHT BACK AND ASKED HER IF SHE CAN HEAR ME AND SHE REPLIES YES AND THEN I GET THREE WORDS INTO EXPLAINING WHAT HAPPENED AND SHE HUNG UP AGAIN. I did have to drive all the way there to resolve the issue (per the cooperate customer service hotline and per doordash Uber agreements) where I talked to the guy in a window who tells me that the boss says to contact doordash and I asked to speak to her and she did resolve the issue by giving me the missing items ultimately It was only a damn double quarter pounder with cheese and a large drink. If you happen to be law enforcement do not go here for a late night lunch break.
  • YZ
    Yesid Zea
    Dec 31, 2025
    1.0
    Muy mal servicio no ayudan los empleados a nada a los delivery les Piche y les Piche y nadie me respondía. Nadie quiso hablar conmigo y la máquina no me envió el mensaje. Cuando la orden ya estaba lista. Está mal el servicio de la máquina porque no envía el mensaje cuando la orden está lista y yo le puse mi número a la máquina y los empleados tampoco le han ayuda a uno no sirve eso
  • ER
    Estefany Reyes
    Dec 7, 2025
    4.0
    I like it but sometimes they add a little of something like I ordered once a hot chocolate and a little more then a quarter missing and it tasted exactly like Hershey syrup with warm milk. The waiting is about 10 to 15 min and if you order your food they don't place sauces etc... unless you put them in your order which is a bummer. Other then that, it's nice and I was excited for the huge touch screens that remind me of a huge phone or tablet 🤭

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2609 S Kedzie Ave, Chicago?

McDonald's at 2609 S Kedzie Ave in Chicago is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7 with options including same day and no contact delivery.