McDonald's

3.8
1818 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2317 N Cicero, Chicago, IL
60639, United States

Hours

Reviews

3.8
1,818 reviews
5 stars
859
4 stars
360
3 stars
260
2 stars
101
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are friendly while others are reported as rude and unprofessional.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

Generally positive feedback on cleanliness of the location, though some reports of unsanitary conditions.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others reported cold or poorly prepared food.

Management Issues

Concerns about management's customer service skills and handling of complaints.
  • VL
    Vence L
    Nov 13, 2025
    5.0
    I had a great experience at this McDonalds. I've went with some friends during the rush hours. We were lucky enough to get a table. We have made quite a big order. The food was ready very fast. The fries were crisp, hot and salty, exactly how you expect them to be. The food was fresh. Even if it was rush hour, the staff was friendly, the cleaning personal was taking care of the tables the moment they were empty, so the restaurant was clean.
  • CT
    Charie Thomas
    Nov 7, 2025
    5.0
    Clean restroom, good Service, friendly worker, small customer social groups, great music jammin and soft music!!!! Outstanding ! 5 stars
  • CM
    Chacter Martinez
    Nov 6, 2025
    4.0
    Obviously not my 1st time having McDonald's but 1st time in that location, in my opinion it went very smoothly it was busy but not enough to where your waiting 30 or 40 minutes just the normal time 5-15 minutes, I would come back to the location and try the rest of the menu to see how the quality comes out!
  • DJ
    Daniel Torres Jr.
    Oct 31, 2025
    5.0
    I always enjoy passing by late at night, and the guy in the drive through is always providing great customer service, thank you!
  • JC
    Julianna Castro
    Oct 13, 2025
    1.0
    I placed a mobile order through the McDonald’s app at 10:15 AM and arrived at the restaurant before 10:30 AM. Upon arrival, I was informed by an employee named Luis that my order had been canceled because breakfast ends at 10:30. However, it was not yet 10:30 when I arrived. When I asked to speak with a manager, Luis stated that he was the manager. I requested a refund, but he told me I could not receive one. I then asked for another manager, and Rogelia came to the front. I explained the situation again, but was told that if I was not there to pick up my food before 10:30, the order would automatically be canceled. This explanation did not make sense since it was still before 10:30 when I arrived. When I again requested a refund, Rogelia said she could not process it because the order was placed through the app and that I would have to wait up to 10 days for my refund to be processed. This entire experience was very disappointing and unacceptable. My order should not have been canceled before the 10:30 cutoff, and both Luis and Rogelia were smirking, eye rolling and displaying unprofessional attitudes. Their behavior was disrespectful and made the situation even more frustrating.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2317 N Cicero, Chicago?

This McDonald's location is open 24 hours a day, seven days a week.

Does this McDonald's offer drive-thru service?

Yes, the McDonald's at 2317 N Cicero has a drive-thru service available 24/7.