Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,410 reviews
5 stars
920
4 stars
470
3 stars
374
2 stars
192
1 star
454
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely slow service, with long wait times in both drive-thru and in-store orders.
Food Quality
Several reviews mentioned issues with food quality, including cold meals, incorrect orders, and unsatisfactory preparation.
Customer Service
Mixed feedback on customer service; while some employees were praised for their helpfulness, many customers experienced rudeness and poor handling of complaints.
Cleanliness
Multiple reviews highlighted cleanliness issues, particularly in restrooms and dining areas, contributing to a negative dining experience.
Play Area
The indoor play area for children received positive remarks, with families appreciating this feature for their kids.
- LJLoise Jones6 days ago4.0The place was okay I just got a soda the place was nice and clean clean did I ever seen a McDonough that clean the people that was in the restaurant was very nice
- JBJennifer BahenaDec 15, 20251.0Super greasy and old wonky food
- GIGabriel IDec 14, 20255.0I want to update my previous review. About a week after my visit I received a call from Jordy. He was apologetic about my experience and offered to make things right by replacing my meal. I was hesitant at first but agreed to give them another try. I stopped in the next day and my meal was replaced. It was a night and day difference from my last visit. Jordy went above and beyond to make things right and I appreciate that. To me customer service like this goes a long way. I will definitely come back to this location going forward just based on this type of customer service. Thank you again!
- SMShanice MinleyDec 7, 20251.0I ordered online 20 minutes prior for a pick up because I was on my way to work, and the drive thru line was backed up all the way to the street!! I finally got to the speaker and they never took my order or code!!! I basically had to pull off out of line because I would’ve been late for work if I waited!!! I called this store at 2438 W Cermak to speak with a manger about how can I retrieve my refund after seeing online that I would get it back from the location I ordered from and the manager was VERY NASTY AND RUDE TO ME!!! She told me she didn’t see my order in her que and basically I didn’t make an order!! When I explained to her I was charged to my bank account and I have the pick up code as well wich I read off to her.!!! She yelled at me telling me she can’t keep talking to me and that she can’t help me and call the general manager in the morning!!! The treatment to a paying customer was was so ridiculous I had to take time out to let this incident be known!!! I’m very very unpleased… Store 2438 w Cermack in Little Village
- SBStephanie BautistaNov 26, 20251.0Horrible drive-thru, they make you wait on the sides, after 15 minutes, me and other customers had to get out of our vehicles to get the food from inside the restaurant. The food was already cold and the service awful. I wanted a refund but was already late for work. Why have a drive thru if the customer has to go inside for it anyway?
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 2438 W Cermak, Chicago?
McDonald's at 2438 W Cermak, Chicago is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, McDonald's at 2438 W Cermak offers drive-thru service 24/7.
Can I order delivery from this McDonald's location?
Yes, delivery is available 24/7 and you can order online or through the McDonald's app.
What delivery and pickup services does McDonald's provide?
McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where can I find the full menu for this McDonald's?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Are there any nearby public transit options to reach McDonald's at 2438 W Cermak?
Yes, CTA Bus Stop 6929 is nearby, making it convenient for customers using public transport to visit McDonald's.
What other dining options are available near McDonald's at 2438 W Cermak?
Nearby you can find Domino's Pizza, Green Apple Pancake House Restaurant and Banquets, Burger King, and El Milagro bar.
Are there any nearby stores where I can shop or take care of errands near McDonald's?
Yes, nearby stores include The gold store Discount, Fairplay Foods supermarket, Rent-A-Center, Sally Beauty, and Discovery Clothing Company.
What services does this McDonald's location provide for mobile customers?
This McDonald's supports mobile ordering, mobile offers, and has its own McDonald's app for easy ordering and rewards.