McDonald's

3.5
864 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1831 W Devon, Chicago, IL
60660, United States

Hours

Reviews

3.5
864 reviews
5 stars
359
4 stars
153
3 stars
116
2 stars
64
1 star
172

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude and unprofessional behavior.

Speed of Service

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

Several customers complained about cold or incorrect food orders, indicating issues with food preparation and order accuracy.

Cleanliness

There were mentions of unsanitary conditions, particularly in the restrooms, affecting the overall dining experience.

Management Issues

Multiple reviews pointed to poor management practices, including lack of accountability and inadequate staffing during busy times.
  • CS
    Colton Sodt
    Nov 9, 2025
    1.0
    Laziest workers I’ve ever seen lmao
  • AS
    Abdul Sewani
    Oct 21, 2025
    5.0
    V.Good Nice Service good job
  • DT
    Donna Turner
    Oct 19, 2025
    5.0
    Everything was great
  • MA
    Muzaffar Ali
    Oct 15, 2025
    1.0
    I keep foolishly giving this place another chance, hoping the incompetent staff has been replaced, but nothing ever changes. I've learned my lesson: drive the extra few minutes to the McDonald's on Western Avenue. That location actually knows what customer service is. Avoid this one at all costs
  • KL
    Klaudia L
    Oct 6, 2025
    3.0
    Food 2 stars bc it's McDonald's not bc it's worse than any other McDonald's This is a very small location. There's usually someone from the street at this location, which is just fine, but may not be suitable if you want to bring a little one in here. It's attached to the BP store, though there's a door separating the two now. Staff is nice. Sometimes, though very rarely, you'll need to verify you got the right items. Coffee usually not burnt at this location.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1831 W Devon, Chicago?

McDonald's at 1831 W Devon, Chicago is open 24 hours a day, 7 days a week, including both dining and drive-through services.

Does McDonald's offer delivery and curbside pickup services?

Yes, McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.