McDonald's

3.5
868 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1831 W Devon, Chicago, IL
60660, United States

Hours

Reviews

3.5
868 reviews
5 stars
362
4 stars
153
3 stars
116
2 stars
64
1 star
173

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff and management, leading to a negative experience.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

Customers frequently complained about cold or incorrect food orders, with some expressing dissatisfaction with the overall quality.

Staff Friendliness

While some reviews praised individual staff members for their friendliness, overall sentiments about staff behavior were largely negative.
  • JC
    Jaxson Craven
    Jan 5, 2026
    1.0
    Yeah I dont normally do this because im in the food industry, with that being said I ordered thru uber eats, I was really craving a shake, but when the driver got to me they explained that they told them they were out of shakes, Take it off your menu then. Simple as that
  • LC
    Lorena Corona
    Nov 26, 2025
    1.0
    Extremelly rude, unkind manager.
  • UA
    Uzair Ali
    Nov 25, 2025
    1.0
    They close the restaurant whenever they want Rude people all the time Long wait because workers are lazy
  • CS
    Colton Sodt
    Nov 9, 2025
    1.0
    Laziest workers I’ve ever seen lmao
  • MA
    Muzaffar Ali
    Oct 15, 2025
    1.0
    I keep foolishly giving this place another chance, hoping the incompetent staff has been replaced, but nothing ever changes. I've learned my lesson: drive the extra few minutes to the McDonald's on Western Avenue. That location actually knows what customer service is. Avoid this one at all costs

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1831 W Devon, Chicago?

McDonald's at 1831 W Devon, Chicago is open 24 hours a day, 7 days a week, including both dining and drive-through services.

Does McDonald's offer delivery and curbside pickup services?

Yes, McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.