McDonald's

3.5
1196 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1637 W 95th St, Chicago, IL
60643, United States

Hours

Reviews

3.5
1,196 reviews
5 stars
426
4 stars
253
3 stars
238
2 stars
98
1 star
181

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers experienced long wait times for their orders, with some waiting over 30 minutes for fast food.

Food Quality

Several reviews mentioned that the food was often cold, not fresh, or incorrect, leading to disappointment.

Customer Service

There were numerous complaints about rude or inattentive staff, with some customers feeling ignored or disrespected.

Cleanliness

Some customers noted that the location was clean and well-maintained, while others reported issues with the dining area.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service and enjoyed their meals, indicating that experiences can vary.
  • HE
    Hylene E
    2 days ago
    3.0
    I ended up getting some food from this place on Uber Eats and I was not satisfied with my drink. I ordered a medium frappe with Oreos and I received like a chocolate milkshake with Oreos I’m highly disappointed. :(
  • DC
    David Cohen
    Nov 13, 2025
    5.0
    Clean environment. They lock bathroom doors to keep out rif raft 30minuites max for people in lobby
  • SS
    Santiago Serna
    Oct 24, 2025
    1.0
    Order 2 simple double cheeseburgers. And they have me park and wait for over 5 minutes. Cars behind me get their food and go. There’s 0 reason for it to take long like that. I’m working I go to McDonald’s for “fast food”. It’s no longer fast or even cheap. I didn’t even get my food I left I don’t have time for that shit.
  • NJ
    Nick Jae
    Oct 22, 2025
    1.0
    With 30 plus years of professional customer service, I've never had to wait more than 30 minutes for "fast food" - UNTIL NOW. I ordered a Six Dollar McDouble Meal at the kiosk in the lobby and waited patiently for its completion. While waiting, someone behind me ordered after I did, and received his order within 5 minutes, while an employee was running orders out to a busy drive-thru. After 30 minutes - with no other lobby orders other than myself and the guy who already left, and an empty drive-thru - I overheard personal conversations from the back area about schedules and other things that shouldn't be audible to lobby customers; so I decided to investigate why my order had not been competed yet. Once I approached the counter, I made eye contact with someone in the kitchen for assistance. As the employee came up, "wassup?" was the first thig spoken. In response I asked, "um, wassup with my order - I've been waiting for 30 minutes?" They asked for my receipt, and informed me the order didn't come up on the back monitors - the screens didn't look on at all. I received NO apology, NO immediate managerial assistance, and NO offer to compensation the inconvenience of waiting - EVEN IF IT WAS A TECHNICAL ISSUE! To make matters worse, THE FOOD WAS NOT FRESH OR HOT! After waiting for more than 30 minutes for "fast food", my EXPECTATION was for FRESH HOT FOOD; especially because it was cool outside. In the time of crossing the street and reaching for some fries, I realized that there was no heat coming from them; after checking the temperature of everything else I just threw it away disappointed of the experience I had. Money waisted! Totally unacceptable! Not sure if this is a norm at this location, but I won't be back. Ironically, I hadn't been to a McDonald's in about 2 years because of diet changes, today I was treating myself for those changes because I was on-the-go to an event (that I missed because of this); this experience confirms my final McDonalds visit.
  • GC
    George Calderon
    Sep 9, 2025
    5.0
    Any time I come to this location they never disappoint!

Frequently Asked Questions About McDonald's

What are the general opening hours of McDonald's at 1637 W 95th St, Chicago?

McDonald's at 1637 W 95th St, Chicago is open daily from 5:00 AM to 9:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday to Wednesday from 6:00 AM to 11:45 PM, Thursday from 6:00 AM to 3:59 AM, Friday to Saturday from 4:00 AM to 3:59 AM, and Sunday from 4:00 AM to 11:45 PM.