McDonald's

3.6
2078 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2005 W Chicago Ave, Chicago, IL
60622, United States

Hours

Reviews

3.6
2,078 reviews
5 stars
884
4 stars
393
3 stars
284
2 stars
140
1 star
377

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude or unhelpful staff, leading to dissatisfaction.

Cleanliness

While some customers noted the establishment was clean, others reported dirty bathrooms and unsanitary conditions.

Order Accuracy

Many reviews mentioned issues with incorrect orders or missing items, particularly in drive-thru and delivery.

Food Quality

Customers had mixed experiences with food quality, with some praising freshness while others reported cold or poorly prepared items.

Management Issues

Several reviews highlighted poor management practices, including staff behavior and operational inefficiencies.
  • JG
    Jemma Gallardo
    2 days ago
    1.0
    Over 20 minutes waiting, terrible service, they should fire their staff because everyone is incompetent, the survey they did was pointless because it's getting worse, they should learn from other branches, unfortunately, I only shop here because I live on Menard Ave, the place is empty and they still take forever to deliver the order, and it's even incomplete
  • TJ
    T J
    4 days ago
    1.0
    They are randomly closed between 4pm and 5 pm at their busiest time and don't have a sign saying this. I've also witnessed 3 times the cops were called when I was there.
  • JW
    Jonathan Walters
    Jan 5, 2026
    5.0
    The inside is nice. Food is good and service is not bad.
  • RS
    rondney guillermo prato suarez
    Dec 29, 2025
    1.0
    Muy mala atención al cliente son groseras las meseras, les falta educación. Very bad customer service, the waitresses are rude, they lack education.
  • AC
    Adam Capets
    Dec 21, 2025
    5.0
    I love this McDonald's!! They are always quick and make quality food.

Frequently Asked Questions About McDonald's

What are the McDonald's operating hours at 2005 W Chicago Ave, Chicago?

This McDonald's location is open 24 hours a day, 7 days a week.

Is there a drive-through service available at this McDonald's?

Yes, the drive-through is open 24/7 at this McDonald's location.