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McDonald's

3.4
(1263 reviews)

Business Details

10320 S Kedzie Ave, Chicago, IL
60655, United States
(773) 238-1216
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10320 S Kedzie Ave, Chicago, IL
60655, United States

Hours

Reviews

3.4
1,263 reviews
5 stars
440
4 stars
243
3 stars
219
2 stars
108
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and in-store, with some experiencing waits of over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Customer Service

Feedback indicated a lack of friendliness and professionalism among staff, with several customers noting rude interactions.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the play area and overall restaurant cleanliness.

Food Quality

While some customers enjoyed the food, many complained about cold or stale items, and inconsistent quality.
  • DA
    David Avalos
    2 days ago
    2.0
    Not being mean or rude, not only my brother got sick from eating here, but I also too, workers need to be more considerate, yall wouldn't want yo relatives getting sick when they come to this location, yall can do better than this.
  • EA
    Eduardo Alcaraz
    5 days ago
    1.0
    Horrible service. Everyone please avoid this place. I came on February 21st, 2026 around 1am so you can know who was working. They made me wait about 20min in the drive thru. Told me to pull around to the window. Once I got to the window they said they were closed. Closing time says 3am and why make me wait. They could have told me they were closed on the intercom. They just didn’t want to work. Absolutely horrible experience
  • NN
    Nivian
    Feb 15, 2026
    5.0
    Shout out to Simone she is actually a legend and literally the best employee i've ever seen, genuinely every time i've been there she's been hard at work and always making sure the customers are happy
  • JR
    John Rumble
    Jan 30, 2026
    5.0
    I’m greatly honored that RAPSNIPER333 and CHELLIPE2000 work in this restaurant. He is an amazing individual, offering me free food whenever I tell him the secret work “67 god fortnite baby gronk sigma rizz”. I cannot believe he’s not a store manager or a the CEO. WOW THIS PLACE HAS A GEM IN THEIR RESTAURANT. I remember I asked for a quarter pounder, and he gave me so much meat on my burger. If u are looking for him, just go up to management and say ur looking for the man runs this place.
  • VD
    Virginia DiDomizio
    Jan 27, 2026
    1.0
    Went through drive through and patiently 10 minutes while the place was dead. Wasn’t upset at all until the man who spoke through the speaker said “what do you want” with a clear attitude. I let him know we had a mobile order and we pulled up. The lady at the window was OK, they said their milkshake machine was frozen so i got a frappe instead. I said “thank you so much you have a great night” and she shut the window on me mid sentence. I understand fast food and customer service can be a lot, or you could just be having a bad day. But that is no excuse to behave that way towards a customer. I work in customer service, i’ve dealt with customers making mean comments about my looks to my face, i’ve dealt with relationship problems and losing my best friend during work. Yet i still treat customers with respect. Do better.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 10320 S Kedzie Ave, Chicago?

McDonald's at 10320 S Kedzie Ave, Chicago is open 24 hours a day, every day of the week.

Is there a drive-thru service available at this McDonald's location?

Yes, the McDonald's location at 10320 S Kedzie Ave has a drive-thru open 24 hours every day.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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