McDonald's

3.4
1251 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10320 S Kedzie Ave, Chicago, IL
60655, United States

Hours

Reviews

3.4
1,251 reviews
5 stars
435
4 stars
242
3 stars
218
2 stars
107
1 star
249

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times both in the drive-thru and inside the restaurant, with many expressing frustration over slow service.

Order Accuracy

Numerous reviews indicated issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Several customers noted unsanitary conditions, particularly in the play area and overall restaurant cleanliness.

Staff Attitude

Feedback highlighted a lack of friendliness and professionalism among staff, with some customers feeling ignored or disrespected.

Food Quality

While some customers enjoyed the food, many complained about cold or stale items, and inconsistent quality.
  • OG
    Oneal Gray
    Dec 30, 2025
    2.0
    The drive-thru needs to improve on comprehension
  • BM
    Brad Miller
    Dec 22, 2025
    1.0
    FYI. The play place is not temperature controlled. It's freezing in there
  • JM
    John McPartlin
    Dec 2, 2025
    1.0
    I’m reviewing a McDonald’s, that’s all you need to know. This is the slowest one in the entire country. It’s actually laughable.
  • KK
    kelly kolodziejczak
    Nov 25, 2025
    1.0
    Waited 15 mins to be acknowledged even though I did my order through online, not sure why I was completely ignored They walked me about six times and never even acknowledge me
  • ET
    Ebony Taylor
    Nov 25, 2025
    1.0
    They need to get rid of the kids and hire people who want to work I work down the street from there first time I went there on my break cause I work overnights I was told they close at 3am for clean up okay cool go back again another day around 12am I was told they close for clean up why advertise 24hrs but they pick and choose the hours they work and if you order fries fresh why give me something that’s been sitting under the light and taste old ….you would think because of the area food and service would be great if I can give no starts I would and they never respond to you on the intercom…….

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 10320 S Kedzie Ave, Chicago?

McDonald's at 10320 S Kedzie Ave, Chicago is open 24 hours a day, every day of the week.

Is there a drive-thru service available at this McDonald's location?

Yes, the McDonald's location at 10320 S Kedzie Ave has a drive-thru open 24 hours every day.