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McDonald's

3.5
(1999 reviews)

Business Details

1004 W Wilson, Chicago, IL
60640, United States
(773) 275-9885
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1004 W Wilson, Chicago, IL
60640, United States

Hours

Reviews

3.5
1,999 reviews
5 stars
787
4 stars
364
3 stars
342
2 stars
124
1 star
382

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with complaints about poor treatment and lack of professionalism.

Cleanliness and Safety

Customers reported unsanitary conditions, including dirty tables and a general feeling of insecurity due to the presence of homeless individuals.

Order Accuracy

Many patrons experienced issues with incorrect orders and long wait times, leading to frustration and dissatisfaction.

Restroom Access

Several customers were upset about being denied access to restrooms unless they made a purchase, which they found unreasonable.

Community Impact

Some reviews noted that the location serves as a gathering place for homeless individuals, affecting the overall dining experience.
  • OM
    Ovidia Marto
    Feb 15, 2026
    1.0
    This McDonald’s is located in a very bad area full of homeless and mentally ill people asking customers for money, screaming, scaring them and acting crazy, they should close this location it’s very scary to come here and having to eat or even wait at the lobby with these people hanging out near you be very cautious and do not dine in if you don’t wanna have a bad moment. Move this location somewhere else it’s not inviting to come inside!!!
  • SA
    Steven Abraham
    Feb 15, 2026
    1.0
    I ordered 1 ice cream cone in the app but I accidently clicked pick up at counter instead of pick up at drive thru. The woman at the drive thru said she couldn't hand me my order and I needed to come inside. So I went inside and waited 15 minutes. I tried asking the person at the counter for my order and they just told me to wait for my number to be called. I can't cancel my order because they said they already prepped it, but it's an ice cream cone so clearly that isn't the case. Unfortunately I don't have 30 minutes to wait for an ice cream cone, so enjoy the $1.50 you stole from me!
  • WW
    Wesley
    Feb 6, 2026
    1.0
    This place is the pits. Several times we’ve gotten an incorrect order. Twice in the last month I ordered a 6 piece nugget and got 4 pieces. Of course I didn’t notice until getting home, but apparently you need to open your nuggets and count them in front of the staff’s faces before leaving. There’s also always riffraff in this establishment. Find another McDonald’s. This one and the staff are awful.
  • JB
    Josh Bush
    Feb 4, 2026
    1.0
    This McDonalds is riddled with issues, from homeless asking you for money in the lobby, to random people just hanging out and loitering in the lobby, uncleanliness in the lobby, people selling weed in the lobby, loud customers etc. this place is extremely overstimulating, and a hub for you to get overwhelmed and get harassed. STAY AWAY from eating in the lobby.
  • JR
    Jose Ruiz
    Jan 28, 2026
    1.0
    Lamentablemente hoy pase por este mcdonalds porque mi hija de 3 años tenía que usar el baño y al entrar me dirijo hacia la cajera no se si era la manager para preguntar si podía usar el baño a lo que me contestó qué tenía que comprar algo para poder usar el baño a lo cual yo le dije que estaba bien qué yo iba a hacer mi orden por la aplicación después de eso ella me dice que me iba a abrir la puerta de el baño a lo cual nunca lo hizo y me dejo esperando por un buen rato y pues mi hija ya tenía que usar el baño a lo cual yo me moleste y volví a insistir diciendo que el baño no era para usarlo yo sino mi hija que si ella quería que mi hija hiciera del baño hai enfrente del mostrando al cual ella de manera muy grosera me contesto que no me Iva ha abrir el baño y que le hiciera como yo quisiera al cual yo me moleste y le dije que cancelar mi orden y tuve que salir de este lugar.lamentablemente estoy muy indignado porque me sentí que fue muy racista a pesar que tanto yo como ella somos ispanos. Es pero de verdad que este mcdonalds algún día cambie y pues solo porque no puedo dar 0 estrellas si no se las daría.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1004 W Wilson in Chicago?

McDonald's at 1004 W Wilson in Chicago is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location operates its drive-through service 24 hours a day, 7 days a week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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