Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unhelpful staff, with complaints about poor treatment and lack of professionalism.
Cleanliness and Safety
Customers reported unsanitary conditions, including dirty tables and a general feeling of insecurity due to the presence of homeless individuals.
Order Accuracy
Many patrons experienced issues with incorrect orders and long wait times, leading to frustration and dissatisfaction.
Restroom Access
Several customers were upset about being denied access to restrooms unless they made a purchase, which they found unreasonable.
Community Impact
Some reviews noted that the location serves as a gathering place for homeless individuals, affecting the overall dining experience.
OM
Ovidia Marto
Feb 15, 2026
1.0
This McDonald’s is located in a very bad area full of homeless and mentally ill people asking customers for money, screaming, scaring them and acting crazy, they should close this location it’s very scary to come here and having to eat or even wait at the lobby with these people hanging out near you be very cautious and do not dine in if you don’t wanna have a bad moment. Move this location somewhere else it’s not inviting to come inside!!!
SA
Steven Abraham
Feb 15, 2026
1.0
I ordered 1 ice cream cone in the app but I accidently clicked pick up at counter instead of pick up at drive thru. The woman at the drive thru said she couldn't hand me my order and I needed to come inside.
So I went inside and waited 15 minutes. I tried asking the person at the counter for my order and they just told me to wait for my number to be called.
I can't cancel my order because they said they already prepped it, but it's an ice cream cone so clearly that isn't the case. Unfortunately I don't have 30 minutes to wait for an ice cream cone, so enjoy the $1.50 you stole from me!
WW
Wesley
Feb 6, 2026
1.0
This place is the pits. Several times we’ve gotten an incorrect order. Twice in the last month I ordered a 6 piece nugget and got 4 pieces. Of course I didn’t notice until getting home, but apparently you need to open your nuggets and count them in front of the staff’s faces before leaving. There’s also always riffraff in this establishment. Find another McDonald’s. This one and the staff are awful.
JB
Josh Bush
Feb 4, 2026
1.0
This McDonalds is riddled with issues, from homeless asking you for money in the lobby, to random people just hanging out and loitering in the lobby, uncleanliness in the lobby, people selling weed in the lobby, loud customers etc. this place is extremely overstimulating, and a hub for you to get overwhelmed and get harassed. STAY AWAY from eating in the lobby.
JR
Jose Ruiz
Jan 28, 2026
1.0
Lamentablemente hoy pase por este mcdonalds porque mi hija de 3 años tenía que usar el baño y al entrar me dirijo hacia la cajera no se si era la manager para preguntar si podía usar el baño a lo que me contestó qué tenía que comprar algo para poder usar el baño a lo cual yo le dije que estaba bien qué yo iba a hacer mi orden por la aplicación después de eso ella me dice que me iba a abrir la puerta de el baño a lo cual nunca lo hizo y me dejo esperando por un buen rato y pues mi hija ya tenía que usar el baño a lo cual yo me moleste y volví a insistir diciendo que el baño no era para usarlo yo sino mi hija que si ella quería que mi hija hiciera del baño hai enfrente del mostrando al cual ella de manera muy grosera me contesto que no me Iva ha abrir el baño y que le hiciera como yo quisiera al cual yo me moleste y le dije que cancelar mi orden y tuve que salir de este lugar.lamentablemente estoy muy indignado porque me sentí que fue muy racista a pesar que tanto yo como ella somos ispanos.
Es pero de verdad que este mcdonalds algún día cambie y pues solo porque no puedo dar 0 estrellas si no se las daría.
What are the operating hours of McDonald's at 1004 W Wilson in Chicago?
McDonald's at 1004 W Wilson in Chicago is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-through service?
Yes, this McDonald's location operates its drive-through service 24 hours a day, 7 days a week.
Can I order delivery from McDonald's at this location?
Yes, McDonald's offers delivery services 24/7, including no-contact and same-day delivery options.
What payment options are accepted at McDonald's 1004 W Wilson?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is it possible to use the McDonald's app to order food from this location?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
Does this McDonald's provide WiFi and mobile ordering services?
Yes, the location offers WiFi along with mobile ordering, McDelivery, gift cards, and mobile offers.
What types of food can I expect at this McDonald's?
They serve a variety of menu options including breakfast items, burgers, sandwiches, coffee, frozen yogurt, and ice cream.
What nearby public transit options can help me get to McDonald's at 1004 W Wilson?
You can use the CTA Bus Stop 1177 nearby to conveniently reach McDonald's at this location.
Are there other dining options near McDonald's on W Wilson?
Yes, nearby dining options include Sonic Drive-In, Assad's Mediterranean Bites, Osas African Restaurant, Michuu, Lake Langano, and Uptown Pizza and Barbecue Restaurant.
What nearby amenities are available around McDonald's for customers?
Nearby amenities include grocery stores like Makola African Supermarket and Uptown Shop and Save, a pharmacy (Uptown Pharmacy), beauty salons such as Beauty House, and recreational areas like Aster Park and Aster Playlot.
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