McDonald's

Reviews

• MS

  matthew stai

  2 days ago
  5.0
  Lourdes Freeman, is she missing? I haven’t been able to get ahold of her in days. Talked to her Monday but haven’t heard from her since. Usually hear back from her within hours or a day tops. She works at this location, does anyone have any information about her?
• NA

  Neozio1976/Dennis Allen

  Nov 8, 2025
  4.0
  other than the drunken customer that came in the facility is pretty nice it could be better only because it's right across from Wrigley Field but it's mcdonald's, lol!
• CV

  Croft Vandervort

  Nov 5, 2025
  1.0
  The employees especially the female manager I believe makes the store ambience feel uncomfortable and scary. She's very rude to the food delivery people and when I go in there as a customer then she's just a tiny bit nicer. The employees are all very slow and unorganized and when the manager or some other employees try to work fast they create more chaos. It might be time for her to get out of the kitchen and go back to continue her education. I don't think these employees I care about education. They don't know how to provide service with a genuine wholesome smile.
• WK

  Will KArls

  Nov 1, 2025
  1.0
  Very disappointed with my service. Ordered immediately upon getting off of work (around 3AM) and headed in to pick it up. When I approached the window to pick up my order (as I was informed the dining room was closed), I was yelled at and told I had a drive through order (even though the location does not have a drive through), and had the window literally slammed in my face. At this point I was so tired that I would have happily canceled my order and gone to bed, but the app did not allow me to cancel as my order was "in progress". As I was unable to get my money back, I decided to try and get some more information from the person handing out orders, but as there were 20-25 others crammed into the small room outside the lobby I found it difficult to get her attention. Soon a small group of us realized we all had the same issue. After CONFIRMING that we had ordered to the correct location, we tried once AGAIN to pick up our order, but after being yelled at once more and told that we couldn't pick up drive through orders, the woman handing out food slammed the window shut and refused to engage with us, except when handing out orders to doordash drivers. At one point someone thrusted her phone forward to show the order information, and the worker grabbed the phone and walked away with it, closing the window behind her. She did not get her phone back for nearly 10 minutes. For this entire time we could see 50 or more bagged orders sitting inside untouched. All this while, others who had ordered after us were coming in and picking up their food with little to no trouble. Eventually, at around 4AM (over an HOUR after I placed my order), the employees began taking the 50ish meals to the back, and we were informed that all of the pickup orders were gone. At this point they began asking what we ordered, and one by one remade meals. I eventually got mine and went home, only to discover that over HALF my order was missing, and that the burger was made with incorrect ingredients, rendering it inedible. What's more, all of my food was extremely cold and stale. While I wanted to treat myself to a full meal after my long shift, I found myself only able to eat a handful of cold fries. I am upset that I waited over an hour, that I was yelled at and ignored, and that much of my order was missing or made incorrectly when I recieved it. I would like a refund as I was not delivered the food I ordered and spent much of my early morning being ignored. I understand and empathize with the employees here - fault is clearly on whoever manages the app and allowed drive through orders to be placed to a location with no drive through. I am hopeful this can help McDonalds corporate learn to better manage their app so that mistakes like this do not happen again. UPDATE: I have left feedback three times now vian the link they provided below. They have completely ignored me. DO NOT VISIT THIS MCDONALDS! Go anywhere else.
• FB

  Faustina Brown

  Oct 23, 2025
  1.0
  Lourdes (The manager) was so unbelievably rude, we ordered in and she threw the tray on the table, knocked over the table marker and didn't even say anything. We then went up to ask for sauces because we initially forgot to ask for some for our order and she told us we had to pay and we said we didn't get any sauces with our order because we forgot, she then continued to say we still needed to pay so we left it at that. We went back to order two more sandwiches and she ignored us while we were at the counter and we made eye contact with her multiple times. So after multiple people picked up their orders we had to ask her to take our order. She was very rude, and when we said we are using a code for a free sandwich she said that she couldn't, SO I had to show her where it says that it says we can redeem one. THEN, we asked for sauce and she tried making us pay for sauce, we told her that it was for the current order and it shouldn't matter considering we already paid for it, she rolled her eyes and didn't say anything. Absolutely unbelievable.

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