While many customers praised the friendly and attentive service, there were several complaints about rude interactions from staff and management, particularly regarding phone inquiries and handling of issues.
Food Quality
The food received mixed reviews; while some dishes like the Brussels sprouts and pizzas were highly praised, others were criticized for being subpar or poorly executed.
Atmosphere
The atmosphere was generally described as inviting and fun, with a good vibe for socializing, though some noted issues with cleanliness and temperature.
Event Hosting
The venue was well-received for hosting events, with many customers highlighting the helpfulness of staff in planning and executing parties.
TT
Theodore Tremper
6 days ago
5.0
Disregard Dee Cees off topic and off putting review, “out of towners” and other goofballs confusing this with the downtown restaurant need to do a bit more thinking with their brain before slandering one of my favorite taco tuesdays in the city. Also a great place to watch Michigan football!
NN
natalie
Dec 29, 2025
4.0
We had an issue and the owner made it right. We truly appreciate that and understand, so thank you.
DC
Dee Cee
Dec 12, 2025
1.0
Out of towner here. I’m visiting Chicago and wanted to take my wife to dinner here for her birthday celebration & I had the utmost deeply disturbing interaction over the phone with a young lady who was extremely rude! We were looking to eat at the Matilda & go to the Clandestino afterwards since we seen they were both connected. I couldn’t find a phone number for Clandestino. All in all, I ended up calling the wrong location (Lake view east), silly me! I then asked this young lady if she happened to know if the Clandestino had a phone number to call and instead of saying “no I don’t, sorry”, she said “how would I know that” very rudely and hung up the phone. My wife & myself didn’t even make it inside the restaurant to enjoy the meal because we were so turned off by this interaction. This lady was working @ 7pm December 12th. I truly hope this is not the standard at Matilda in LAKE VIEW EAST. If she could speak to me & my wife like that, I can’t imagine who else she speaks too like this. This was truly bothering and uncalled for. Especially for someone who’s been looking eat at this restaurant for a year.
This is in response to Matilda’s response “make sure you have the right restaurant before leaving a one star review”. Instead of taking responsibility for how YOUR host talk to people on the phone, you are choosing to deflect this situation and discredit it. Let’s make this clear. This is about how your employee chose to respond and be rude over the phone. I asked a simple question, and she could have said she doesn’t have this information. But she didn’t. Instead she was rude. I’m sure she didn’t think such a small interaction would be me leaving this nasty of a review. This was the Lake View East location in which I had this phone call. Not River north. Please do better & stop deflecting. I encourage YOU all to treat people with respect & understand you are a public restaurant.
SB
Steven Brown
Dec 7, 2025
5.0
Where has this place been ? I found myself
In the hood a few weeks back, stopped in, and it was so great I had to go back .now I’m
Just trying tfind a time to
Go back ! We got tons of food - Brussels sprouts were a hit - (I know Brussels sprouts right? Just trust me ) and the pizzas hit that sweet spot u want when u having beers with friends . Not one thing was even mediocre . The vibe is definitely one that my wife and I typically gravitate toward … casual laid back and inviting . The staff in my experience was top notch . Some of the best in the city . Taylor and Erica (I could be wrong) kept the drinks flowing and became friends by the time we left . Great food . Great vibe. Incredible people and I can’t wait to go back .
JM
Jim Murph
Dec 6, 2025
1.0
I came in with my family alongside the other trolley passengers Friday and place was full — very cold too, no heat. We sat at a small table toward the end of the bar for a while when we noticed what appeared to be the bar owner, act completely unpleasant towards a member of his staff. He was visibly rude, and verbally berated her directly in front of us. We had never seen this kind of behavior before. We sat down after some time and the same waitress came to take our drink orders. We ordered a few beers, and my wife got a Mojito. Our waitress was extremely kind, and went out of her way to make sure we had time to drink our beer before we had to leave. She was absolutely wonderful but we will not be returning. Learn how to treat your staff with respect or don’t own a bar.
Matilda is open for dining from 5:00 PM to midnight Monday through Thursday, from 5:00 PM to 2:00 AM on Friday, from 3:00 PM to 3:00 AM on Saturday, and from 2:00 PM to 11:00 PM on Sunday.
Does Matilda offer delivery and takeout services?
Yes, Matilda offers both in-store pickup and delivery services for your convenience.
When can I order delivery from Matilda?
Delivery hours are from 5:00 PM to 11:00 PM Monday through Friday, 3:00 PM to midnight on Saturday, and 2:00 PM to 10:00 PM on Sunday.
What are the takeout hours at Matilda?
Matilda accepts takeout orders daily from 5:00 PM to 11:00 PM on weekdays, from 3:00 PM to midnight on Saturday, and from 2:00 PM to 10:00 PM on Sunday.
Where is Matilda located?
Matilda is located at 3101 N Sheffield Ave #1, Chicago, IL 60657, USA.
What type of cuisine and atmosphere can I expect at Matilda?
Matilda is an American restaurant with a fusion twist, featuring categories like Bar & Grill, Pub, Cocktail Bar, Pizza, Sandwiches, and Hamburgers, offering a casual and diverse dining experience.
How can I view the menu and place an order online for Matilda?
You can view the menu and place an order online by visiting https://matilda-babyatlas.com/menu.
Are there any nearby parking options when visiting Matilda?
Yes, nearby parking options include SP+ Parking and Central Parking, making it convenient to visit Matilda by car.
What entertainment options are near Matilda for a night out?
Nearby entertainment includes MCL Chicago for performing arts and Vamp, a comedy club, perfect for enjoying a show before or after dining at Matilda.
What wellness and health services are located near Matilda?
Nearby wellness services include Vision Boutique optometrist, Dawn Smith Chicago Massage Therapy, Godo Chiropractic, Ehrlich Dental, and Progressive Acupuncture Wellness Center for chiropractic and physical therapy.