Customers frequently praised the deliciousness and authenticity of the food, particularly the carnitas, barbacoa, and handmade tortillas.
Service Issues
Many reviews highlighted slow service and difficulties with takeout orders, including unresponsive phone lines and long wait times.
Cleanliness
The establishment is noted for being clean and well-maintained, contributing positively to the dining experience.
Customer Service
While some customers experienced friendly service, others reported rude or inattentive staff, indicating inconsistency in customer service.
AU
Angeles U.
Feb 7, 2026
5.0
I highly recommend coming here for Mexican food! It was delicious, but the service is a little slow because they get very busy.
PO
Patricia Oria
Nov 10, 2025
4.0
Use la página del restaurante para ordenar y creo que solo le falta ser un poco más específico en el combo, o tal vez yo no entendí, me refiero a si el combo incluye el consomé y la medida del consomé; por lo demás todo estuvo delicioso y cuidadosamente empacado. Muchas gracias!
EV
Erandy Vega
Oct 19, 2025
1.0
No puedo creer lo difícil que es que los empleados contesten el teléfono para tomar una orden , estuve llamando durante toda la mañana a diferentes horarios y no contestan y cuando contestan cuelgan , ojalá pudiera darles 0 estrellas en atención al cliente, y mas en estos momentos que tratamos de no estar saliendo
GD
Gino D
Oct 13, 2025
5.0
Los Chepes has amazing food, and they are very kind people. Ive tried many places in Chicago, and they have fantastic food, probably the best. The Carnitas are very tender, the Al Pastor is so delicious. I think its the best Pastor I have had. The handmade tortillas make the food even better, and the tacos aer huge. I will continue to go to this restaurant where they value their customers and take pride in their delicious recipes. 10/10, 5 stars!! 🌟
What are the regular operating hours for Los Chepes?
Los Chepes operates Monday through Saturday from 9:00 AM to 5:00 PM, Tuesday from 9:00 AM to 4:30 PM, and Sunday from 8:00 AM to 5:00 PM.
Does Los Chepes offer delivery and pickup services?
Yes, Los Chepes provides both in-store pickup and delivery options for customers.
What are the takeout hours at Los Chepes?
Takeout is available Monday through Saturday from 9:00 AM to 5:00 PM, Tuesday from 9:00 AM to 4:30 PM, and Sunday from 8:00 AM to 4:28 PM.
Where is Los Chepes located?
Los Chepes is located at 3116 W Pope John Paul II Dr, Chicago, IL 60632, USA.
What types of cuisine does Los Chepes serve?
Los Chepes serves Mexican cuisine including tacos, burritos, tortas, and offers breakfast and brunch options.
What is the price range at Los Chepes?
Los Chepes falls within the moderate price range, indicated as 'TWO'.
How can customers view the menu or place an order at Los Chepes?
Customers can view the menu and place orders online by visiting https://loschepeschi.com/menu.
Can you recommend nearby places of interest around Los Chepes for customers to visit?
Nearby places include Paleteria Cockteles Tropicales for Mexican ice cream and smoothies, Chicago Public Library for a quiet visit, and Rockstar Fades for beauty and barber services.
Are there convenient financial services near Los Chepes?
Yes, nearby financial services include DolEx Dollar Express and OneMain Financial, both offering loans and check cashing.
What nearby medical and health services can customers find when visiting Los Chepes?
Close to Los Chepes, customers can find Oak Street Health Brighton Park Primary Care Clinic, Genoa Healthcare pharmacy, and local nurse practitioners like Vanessa Ortiz, APN, and Hebah Arroyo, NP.
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Certified February 22, 2026Yext Knowledge Graph
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