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Jimmy John's

3.0
(174 reviews)

Business Details

51 W Division Ave, Chicago, IL
60610, United States
(312) 482-8176
https://locations.jimmyjohns.com/il/chicago/sandwiches-597.html

About

Sandwich Restaurant

Location

Jimmy John's
51 W Division Ave, Chicago, IL
60610, United States

Hours

Reviews

3.0
174 reviews
5 stars
61
4 stars
19
3 stars
16
2 stars
14
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful during interactions.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and poorly made sandwiches.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a general lack of cleanliness.

Food Quality

Feedback on food quality was mixed, with some customers enjoying the sandwiches while others described them as stale or poorly prepared.

Management Response

While some customers experienced negative interactions, a few noted positive follow-ups from management that helped improve their perception of the service.
  • CM
    Connor Maytnier
    1 day ago
    1.0
    Only at Jimmy John’s can you order a toasted sandwich and be told “we only toast some of our sandwiches.” And this was after I had ordered and paid. Manager watched the entire interaction and made no attempt to offer a solution. There is no reason to go here when Potbelly is down the street at the same price and double the quality.
  • JF
    Julia Fredian
    Nov 14, 2025
    1.0
    Do not order delivery - every single time the driver delivers it he leaves it wherever he fees like and says “I don’t have a bike lock”
  • CK
    Crystal Kelly
    Nov 2, 2025
    1.0
    The customer service here is HORRIBLE, the staff members are exceptionally rude and unwelcoming. So much so trusting them preparing your food is risky, they demand that you don’t look at them while making the sandwiches.
  • PM
    Preston May
    Sep 26, 2025
    5.0
    Freaky fast and freaky kind. Crystal and Erica behind the counter are lovely ladies! Will definitely be coming back again
  • TK
    Tugi Kapi
    Sep 9, 2025
    1.0
    This was my second bad experience and the last one , never ever again. I waited by the register to order . They looked at me with hatred. There were 3 employees inside. I waited for a while they did not say anything neither attemp to take my order. I ended up walking out . Thanks for wasting my time.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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