Giordano's

3.9
1460 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantGiordano's
Famous Chicago-style deep dish pizza right in your neighborhood. Visit us for a family-friendly atmosphere and delicious food or order your meal online for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Giordano's
9613 S Western Ave, Chicago, IL
60643, United States

Hours

Reviews

3.9
1,460 reviews
5 stars
749
4 stars
294
3 stars
163
2 stars
67
1 star
187

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor communication, and rude staff, leading to a frustrating experience.

Food Quality

Mixed reviews on food quality, with some praising the deep dish pizza while others complained about dryness, lack of toppings, and overall blandness.

Customer Experience

Several customers expressed disappointment with the dining environment, including cleanliness and temperature issues.

Order Accuracy

Many reviews highlighted problems with incorrect orders and insufficient toppings, leading to dissatisfaction.
  • JM
    Jeanette Mac
    Jan 4, 2026
    5.0
    They threw away my pizza accidentally one time every other order was great
  • TW
    Tristan Watts
    Dec 31, 2025
    1.0
    Ordered a pizza at 11:30 was told it would be an hour and a half. Cool I get it, its new years eve. 2 hours go by. No pizza. Call back and after being told to hold five times they said the pizza was out for delivery. I even offered to come pick it up instead of delivery. But it was out for delivery so how long could it be? Called back because after 2 and half hours and still no pizza we got a manager for either refund or a comp. Manager tried to gaslight us into saying it was always a 2 hour wait, but he could do a 10 dollar credit. Before I could respond he hung up. Still no pizza. Just do Fox's instead. Edit 1 of i assume a few: It has been 3 hours. Called back under a different number and the man on the phone said wait time was an hour and a half. We have been charged but no food for 3 hours is ridiculous. Will probably have to do a charge back on the card. Update 2: After 3.5 hours. The pizza arrived. Cold. Don't eat here. There's better options around.
  • JA
    Jennifer Aguado
    Dec 28, 2025
    1.0
    Ordered pizza for my parents at 5 pm, the pizza didn’t get there until 8:30pm. Tried calling after realizing it was taking so long but no answer. They’d pick up the phone and hang it back up. On one occasion they picked up the phone and finally I got communication but as soon as I finished explaining what was happing they didn’t say anything back and just hung up the phone. Mind you they give you an estimate of how long it’ll be, which was 1 hour and a half which we were okay of. NOT 3 HOURS. We ended up telling the driver to cancel it when he got there.
  • FC
    fred Coffey
    Dec 20, 2025
    1.0
    I called at 4:55 p.m. to order 2 thin crusts pizzas for pickup. I was told they would be ready in 45 minutes. I arrived 65 minutes later and was told I still have to wait another 20 minutes. The service is absolutely terrible. I'm still waiting as I write this.
  • LG
    Luis Gonzalez
    Dec 1, 2025
    1.0
    Hace 40 días fui por una pizza de este lugar después de esperar una hora dijeron que. Se había perdido el servicio eléctrico! Quedaron en reembolsarme El dinero de mi comprar e ido , e llamado me an dicho de 6 a 10’dias ! E vuelto a ir y sigo esperando 40 días an pasado para reembolsar 42$ y aún nada

Frequently Asked Questions About Giordano's

Where is Giordano's located?

Giordano's is located at 9613 S Western Ave, Chicago, IL 60643, US.

What type of cuisine does Giordano's specialize in?

Giordano's specializes in Chicago Style Deep Dish Pizza.