Ghost Donkey

4.2
166 reviews

About

Bar
A lively and vibrant mezcal and tequila bar that embodies the heart and soul of Mexican Hospitality.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • Accepts reservationsAvailable
  • Credit cardAvailable

Location

Ghost Donkey
415 North Dearborn Street, Chicago, IL
60654, United States

Hours

Reviews

4.2
166 reviews
5 stars
109
4 stars
24
3 stars
8
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service; while some staff were praised for being friendly and attentive, others were criticized for rudeness and poor communication.

Atmosphere

Generally positive feedback on the vibrant and fun atmosphere, with many customers enjoying the decor and overall vibe.

Food and Drinks

Food received mixed reviews; some enjoyed the tacos and happy hour offerings, while others found the drinks weak or the food mediocre.

Happy Hour Experience

Happy hour is popular and well-received, but there were complaints about inconsistencies in pricing and service during this time.

Reservation Issues

Several customers reported problems with reservations, including being rushed or having their tables given away.
  • HO
    Hazel O
    5 days ago
    5.0
    Had an amazing time! Was there on Sunday and the server, Rain, was amazing. Attentive, kind and fast service. Food and drinks were delish, will absolutely be recommending this place to everyone and coming back soon 🍾
  • AB
    Aleana B
    6 days ago
    3.0
    We went Friday night while in town for a tournament. Absolutely love the vibe here, between the buble guns, the music, and the squirt guns - could not have asked for a better vibe. As for service, our server almost seemed bothered that we were there, definitely could chalk that up to being tired! But we arrived right when their kitchen closed at 11pm on the dot, so we found out tacos were out of the picture (came across time zones, didn't realize what time it was). We asked to do chips, salsa, and guacamole instead, especially since the menu says you can always do it, and our server refused. She said the kitchen was closed so no. We didn't want to press the matter beyond asking if they could do that, so we had 2 drinks and decided to leave for food. Hoping to come back and enjoy their food next time!
  • BT
    Brandon Tazbazian
    Nov 2, 2025
    1.0
    VERY Disappointed. We decided to come here to give this place a try after seeing a video about it and we were extremely disappointed. Due to it being the day after Halloween there were only about 3-4 drinks available on the menu which came generously filled 90% of the way with ice for $15. And chips and salsa that were not anything special. They charge a $15 per person penalty if you cancel as if you’ll be disturbing the business when you should just cancel and take your money elsewhere. We were extremely displeased with this place and will not recommend it or ever return again.
  • MM
    Michelle
    Oct 10, 2025
    1.0
    TL;DR: We received poor service and wouldn’t recommend coming here. Based on our experience, there were several issues with communication and billing that made us feel like our waitress was trying to take advantage of us and the automatic gratuity. We had a reservation for six people for happy hour, which was listed from 4:00 to 6:30 p.m. on both the website and the physical menus, at 5:45. The rest of our party arrived and started ordering around 6:05, when our waitress informed us that happy hour had ended at 6:00 and that the menu was now full price. We mentioned that this was inconsistent with both the website and menu in front of us, in which she said the menus were outdated. (🚩first red flag) However, around 6:25 or 6:26, another waitress came by and asked if we wanted to place an order before happy hour ended. We were confused since we were told it ended at 6:00, but clarified with this waitress to make sure our other items were at happy hour pricing and placed additional orders. This second waitress indicated she was not sure why we our waitress told us otherwise. (🚩second red flag) After eating and drinking, we waited a long time for our check with our waitress nowhere in sign. The restaurant was not busy at this point, so we eventually went to the bar to ask for it. After paying, our original waitress returned and said there had been an issue, that we paid the wrong tab, and that we needed to be refunded and charged again. (🚩third red flag) Upon reviewing the new corrected tab, it appeared that several items were listed at full price instead of the happy hour price, which contradicted what we had been told earlier. We explained that another staff member had taken our order before 6:30, and after reviewing with a manager, the items were corrected. During this process, our server was unprofessional and argumentative. She appeared to have said something along the lines of “they just don’t want to tip” before storming off. We were aware of the automatic 20% gratuity for parties of six or more, but it felt like that might have contributed to the lack of customer service since we had to repeatedly flag others down just to get help. As someone who has worked in customer service, this service felt unwelcoming, unprofessional, and inattentive (contrary to the Mexican hospitality stated on the website).
  • DU
    Daniella U
    Oct 10, 2025
    1.0
    I was really looking forward to coming to this place for happy hour with my friends however this experience was a night to remember for the WRONG reasons. TLDR this was NOT a good experience. My friends and I came at 5:45pm to catch the happy hour before it ends at 6:30 pm. 3 of my friends were able to order off of the happy hour menu while we were waiting for the other half of our group to come. 3 of my other friends came in at 6:05 pm and ordered a marg for happy hour however our waitress said that happy hour ends at 6pm which is quite INTERESTING because on the website and the physical menu it says it ends at 6:30. We kindly asked her about when the happy hour is actually finishing because there was a discrepancy between what she told us vs what's on the menu in front of us and the website. But she insisted it ended at 6pm and that the menu was outdated. Regardless we still ordered more drinks and food at full price. 5 minutes before the happy hour ends a different waitress comes and asked us if we wanted to order before happy hour ends. Our group was confused since we were told it ended. We asked her if she can check if the food and drinks we just put in were discounted and she said she would double check. Fast forward, we waited at least 10-15 minutes for our check. Server no where to be found and one of us went to the bar to ask for our check. We received the check and paid and waited for the printed receipt. While we thought we were done and ready to leave our waitress spawns in and says there was an error with our payment. This was more complicated than it needed to be. The second receipt we noticed that a couple of our items were full price which is sooooooo interesting. We asked them if they could adjust the price and the waiter has the audacity to gaslight us saying we ordered after happy hour. We said oh we were told 2 different things by staff between when the time truly ends. She says you guys ordered those items after happy hour after 6:30pm. Frankly, girl you told us 6pm and now you're lying and gaslighting 6 people in front of your manager saying we ordered after 6:30. We respectfully told her that it was not true and we ordered before 6:30. Then she gives us a dirty look and says I can pull the time stamps. I have no problem with that but she didn't and walks away and says under her breath "they just don't want to tip" Please money is not an issue with this group but with service so atrocious we are not paying beyond the included gratuity. Whoever reads this sorry for the whole essay, but in case you couldn't tell this was the opposite of a happy hour.

Frequently Asked Questions About Ghost Donkey

Does Ghost Donkey accept reservations?

Yes, Ghost Donkey accepts reservations.

Where is Ghost Donkey located?

Ghost Donkey is located at 415 North Dearborn Street, Chicago, IL 60654, USA.