Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 180 N Michigan Ave in Chicago is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.2
1,223 reviews
5 stars
713
4 stars
262
3 stars
111
2 stars
45
1 star
92
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for their taste and freshness, with many highlighting the generous portions and free toppings.
Service Issues
Numerous reviews pointed out poor customer service, including rude staff, slow service, and lack of assistance during busy times.
Cleanliness
Several customers noted cleanliness issues within the restaurant, mentioning greasy tables and an overall unwelcoming atmosphere.
Pricing Concerns
Many customers felt that the prices were high for the quality and service received, with some expressing dissatisfaction over the value for money.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, others reported negative interactions that affected their overall impression.
- SSSameer SanjeeviNov 16, 20254.0Best French fries in the USA! It’s cooked/ fried in peanut oil for those wondering. Fries are a little pricey compared to other fast food joints because of the same.
- ALAlvin LiauNov 11, 20255.0Quick service lunch or dinner. Good stuff. Fries galore!
- DJdonya judehOct 27, 20251.0Staff was rude. I wanted to use the bathroom but there was a code so I asked one of the staff for a code and she stood there ignoring me for a while until she said “it’s on top of your receipt”. I threw my receipt out because why would I think there was a bathroom code on it. She could’ve been way more helpful instead of ignoring me. And no, she was not in the middle of doing anything/helping someone. Also, the top bun of the burger was cold.
- LMlorraine mccrayOct 27, 20253.0Ordered a little cheese burger and the young man that made it put a piece of cheese on the burger on top of the topping the cheese was un melted when I asked about the unmelted cheese I was told the cheese would melt once the burger was wrapped that was a first most places put the cheese on the burger while it still on the grill
- DRDamara RichmondOct 16, 20252.0The customer service is very lacking for a place that charges $20 for a burger and fry. I ordered online and came to pick up it’s like every one ignored me standing there while my burger sitting on the cold counter. Then when I asked the hispanic male manager for ketchup for my ONLINE order he matter of factly says its behind me all while walking away without giving me my drink. I regret ordering from here today.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 180 N Michigan Ave accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours of Five Guys at 180 N Michigan Ave?
Five Guys is open daily from 11:00 AM to midnight.
Can I order Five Guys for delivery or pickup?
Yes, you can order for in-store pickup and delivery during operating hours.
How can I customize my burger or milkshake at Five Guys?
You can customize your burger with over 250,000 combinations and enjoy more than 1,000 milkshake varieties.
Does Five Guys offer gluten-free options?
Most sandwiches, like burgers and hot dogs, can be ordered without buns via a wrap or bowl to accommodate gluten-free needs, but cross-contamination risks exist. Review their allergen chart for details.
Is the veggie sandwich at Five Guys a veggie patty?
No, the veggie sandwich is a mix of vegetables like peppers, onions and mushrooms with optional cheese, not a veggie burger patty.
What is the best way to reheat leftover fries from Five Guys?
Reheat leftover fries in a 350-degree oven for 10-15 minutes to restore crispiness.
Are there any notable nearby places to Five Guys at 180 N Michigan Ave?
Yes, nearby places include the American Writers Museum, the Consulate General of Spain, and Metro Infectious Disease Consultants, which may be convenient stops before or after your meal.
How can public transit users easily find Five Guys on Michigan Ave?
Five Guys is located at 180 N Michigan Ave, close to landmarks like the American Writers Museum and various consulates, making it easy to find for public transit users exploring the area.
Are there professional and medical services near the Five Guys on Michigan Ave?
Yes, there are several nearby medical and professional services including Metro Infectious Disease Consultants, Jessica A Sweet Therapy Services, and Supply Clinic medical supplies, which customers visiting these services might combine with a meal at Five Guys.