Five Guys

4.2
1024 reviews
A close-up view of regular order of Five Guys fries.

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1456 E 53rd St. in Chicago is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
1456 E 53rd St., Chicago, IL
60615, United States

Hours

Reviews

4.2
1,024 reviews
5 stars
572
4 stars
256
3 stars
104
2 stars
36
1 star
56

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the burgers and fries, while others reported issues with cold or tasteless food.

Service Issues

Numerous complaints about slow service, incorrect orders, and poor customer service experiences.

Pricing Concerns

Many customers found the prices to be high for the quality and portion sizes of the food.

Staff Performance

While some reviews praised the staff for being friendly and hardworking, others highlighted instances of poor service and lack of attention to detail.

Cleanliness

Some customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary practices.
  • MM
    Mia McAuley
    Dec 30, 2025
    4.0
    When did Five Guys become so expensive? Well, it’s worth it. Cause it’s real friggin good.
  • BB
    bxnii_o
    Nov 30, 2025
    1.0
    This Five Guys has gone way down in just the past year. The bread is always stale, the meat tastes strange, and my food is always cold. Not ordering from here again. Such a shame
  • CQ
    Carlisa H (Carli Quinn)
    Oct 12, 2025
    4.0
    Kind of empty, especially during lunch, but fine with me. I like that they have a lunch special and management encouraged me to get a shake with it. Hadn't had that in a long while. Food was great as it always is from Five Guys.
  • SU
    Sami Ullah
    Sep 26, 2025
    5.0
    I always feel relaxed and comfortable here.
  • ED
    Ellen Douglas
    Sep 14, 2025
    1.0
    Complete incompetence at this location. Order over the phone and they said pickup in 8-10min. Arrived in 10min. They announced my order two separate times for the fry drop. Not a single burger was on the grill for anyone so I assumed the order was ready. Apparently not, because when the fries were finished the burgers hadnt even started cooking. 20im later I get my food, (after many people who ordered in person after I paid for my food got their food before me) take it home and it was incorrect. Called and asked for a refund. Went to the store for the refund then was told I need the food. So I went back and got the food was then told I need the physical credit card for the refund even though I tapped payment witb my phone. I have had many retailers/restaurants provide a refund via phone taps. But my biggest issue is that when I called to discuss refund they never said I need the card or the food. Poor service in that food order was incorrect and communication with customer abysmal. Absolutely ridiculous and wont be patronimg this establishment again

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.