Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Multiple customers reported rude and unprofessional behavior from staff, particularly during busy hours.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Service Speed
Customers noted slow service, especially during peak times, with some experiencing long wait times.
Cleanliness and Hygiene
While some reviews mentioned cleanliness, others pointed out issues with food quality and preparation.
Product Availability
Several customers expressed frustration over the unavailability of menu items and poor inventory management.
GL
Gabriela Lopez
Jan 23, 2026
1.0
So rude, I went to the drive through and because no one was answering (yes I am aware that I have to wait until I get a response BUT as a customer service if you notice a car is already waiting please let them know “I’ll be with you in a second”) I was unaware if the speaker was broken or if it even worked so I pulled up thinking I had to order through the window and I kindly told the lady sorry I wasn’t sure if the speaker was working because I had no response and she rudely said “well next time you have to wait because we are busy” again I worked in customer service and I am aware it is busy but I didn’t need the NASTY comment and said you didn’t have to be rude about it and she kept saying “what are you going to order” over and over after I commented she was being rude. It was a mistake for me to pull up and I apologized but to get a rude comment and she said “yo know what what” and left to get a breather, got my donut and closed the door without a word. If you are going to work in customer service, you need to build or have respect and patience. This job is not for you
MC
M CS
Jan 7, 2026
1.0
Extremely rude staff today @5:50pm.
I ordered a drink that did not taste right, so I politely asked for a different drink, and the employee told me no & that he doesn’t understand what I don’t like about the drink they made.
He was extremely rude and I asked him if he had a bad day because his attitude was uncalled for. There were no other customers, maybe this is why. They could have made a different drink. They just didn’t want to.. at that point, why are you working? I live up the street from this location, I don’t get the reason for being rude when I come here somewhat frequently.
One of the staff was a large bodied, thin legged man with a strange mustache, and the other was skinny with a bowl cut. The skinny one walked off to avoid conversation and the big one was the main rude one. He said his name was Chris.. doubt that.
JG
Jessica Giles
Dec 21, 2025
1.0
Están tratando de ahorrar en todo, el café caliente 3/4 lleno y se rehúsan a dar ketchup, pedí ketchup para mi hash brown y me dijo que estaba en la bolsa… obvio no era cierto… no recomiendo esta ubicación
DD
Dana Dane
Dec 5, 2025
1.0
I have given this location so many chances, the heavy set young man with the mustache Enrique every time I come in there, he acts like I’m annoying him. I mean, Just.has no customer service and it’s annoying. Everytime I come in there, he messes up my order, not only that I asked him if he could ask the young man to move out front of the door with his dog and he wouldn’t told me he could do nothing about that. I will not visit this location again! DONE!!!
What are the operating hours of this Dunkin' location in Chicago?
This Dunkin' location is open Monday through Saturday from 4:00 AM to 7:00 PM, and Sunday from 5:00 AM to 7:00 PM.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.
What special holiday drinks are currently available at this Dunkin'?
During the holiday season, you can enjoy the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the NEW Berry Sangria Refresher.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Yes, you can order ahead quickly using the Dunkin' mobile app available for both iOS and Android devices.
What types of food and beverages does this Dunkin' serve?
This Dunkin' serves coffee, espresso, donuts, breakfast sandwiches, tea, brunch, lunch, and dinner options with over 50 varieties of donuts and numerous premium beverages.
Does this Dunkin' have a drive-thru and dine-in options?
Yes, this Dunkin' location features a drive-thru and also welcomes dine-in customers.
Which payment methods are accepted at this Dunkin'?
They accept debit cards and credit cards for payment.
Are there other dining options near this Dunkin' on 3955 W Ogden Ave?
Nearby dining options include Sanchez Tacos, La Antigua Sports Bar & Grill, JJ Fish and Chicken, J&J Fish & Chicken, and Subway, offering a variety of cuisines to enjoy before or after your visit.
Where can I find fuel and convenience stores close to this Dunkin'?
You can find a BP gas station and the Ogden Minuteman convenience store near this Dunkin', which can be convenient stops during your visit.
What other services are available near this Dunkin' for errands or shopping?
Nearby services include Save-A-Lot supermarket, Washtub Laundromat for laundry and auto detailing, Design Number 1 Nails beauty salon, AutoZone automotive parts, and a UPS Access Point shipping center for your errands.
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