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Dunkin'

3.7
(345 reviews)

Business Details

3955 W Ogden Ave, Chicago, IL
60623, United States
(773) 475-7310
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3955 W Ogden Ave, Chicago, IL
60623, United States

Hours

Reviews

3.7
345 reviews
5 stars
173
4 stars
59
3 stars
32
2 stars
11
1 star
70

What are people saying?

AI-generated from recent customer reviews

Staff Rudeness

Multiple customers reported rude and unprofessional behavior from staff, particularly during busy hours.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Service Speed

Customers noted slow service, especially during peak times, with some experiencing long wait times.

Cleanliness and Hygiene

While some reviews mentioned cleanliness, others pointed out issues with food quality and preparation.

Product Availability

Several customers expressed frustration over the unavailability of menu items and poor inventory management.
  • GL
    Gabriela Lopez
    Jan 23, 2026
    1.0
    So rude, I went to the drive through and because no one was answering (yes I am aware that I have to wait until I get a response BUT as a customer service if you notice a car is already waiting please let them know “I’ll be with you in a second”) I was unaware if the speaker was broken or if it even worked so I pulled up thinking I had to order through the window and I kindly told the lady sorry I wasn’t sure if the speaker was working because I had no response and she rudely said “well next time you have to wait because we are busy” again I worked in customer service and I am aware it is busy but I didn’t need the NASTY comment and said you didn’t have to be rude about it and she kept saying “what are you going to order” over and over after I commented she was being rude. It was a mistake for me to pull up and I apologized but to get a rude comment and she said “yo know what what” and left to get a breather, got my donut and closed the door without a word. If you are going to work in customer service, you need to build or have respect and patience. This job is not for you
  • MC
    M CS
    Jan 7, 2026
    1.0
    Extremely rude staff today @5:50pm. I ordered a drink that did not taste right, so I politely asked for a different drink, and the employee told me no & that he doesn’t understand what I don’t like about the drink they made. He was extremely rude and I asked him if he had a bad day because his attitude was uncalled for. There were no other customers, maybe this is why. They could have made a different drink. They just didn’t want to.. at that point, why are you working? I live up the street from this location, I don’t get the reason for being rude when I come here somewhat frequently. One of the staff was a large bodied, thin legged man with a strange mustache, and the other was skinny with a bowl cut. The skinny one walked off to avoid conversation and the big one was the main rude one. He said his name was Chris.. doubt that.
  • JG
    Jessica Giles
    Dec 21, 2025
    1.0
    Están tratando de ahorrar en todo, el café caliente 3/4 lleno y se rehúsan a dar ketchup, pedí ketchup para mi hash brown y me dijo que estaba en la bolsa… obvio no era cierto… no recomiendo esta ubicación
  • DD
    Dana Dane
    Dec 5, 2025
    1.0
    I have given this location so many chances, the heavy set young man with the mustache Enrique every time I come in there, he acts like I’m annoying him. I mean, Just.has no customer service and it’s annoying. Everytime I come in there, he messes up my order, not only that I asked him if he could ask the young man to move out front of the door with his dog and he wouldn’t told me he could do nothing about that. I will not visit this location again! DONE!!!
  • KR
    Kate Rivera
    Oct 23, 2025
    5.0
    Always make my coffee to perfection

Frequently Asked Questions About Dunkin'

What are the operating hours of this Dunkin' location in Chicago?

This Dunkin' location is open Monday through Saturday from 4:00 AM to 7:00 PM, and Sunday from 5:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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