Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
2.6
124 reviews
5 stars
39
4 stars
8
3 stars
6
2 stars
6
1 star
65
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Product Freshness
Many reviews mentioned stale or reheated food items, particularly donuts and bagels, leading to disappointment.
Staff Friendliness
While some customers praised friendly staff, numerous reviews highlighted inconsistency in service attitude, with many describing staff as unhelpful or dismissive.
Location Convenience
The airport location is noted for its convenience, but customers expressed frustration over high prices and limited menu options compared to regular Dunkin' locations.
Order Accuracy
Several customers experienced issues with order accuracy, receiving incorrect items or poorly made drinks.
- MMMaris M.Nov 6, 20254.0Really fast and efficient service! This was a super busy location and they were cranking out orders very quickly. My iced coffee was pretty good! Bagel was eh (comes with separate spread). Overall, nice to have before an early morning flight.
- LSL SSep 24, 20251.0Horrible service((((( ignorant staff((((. They put 3 donuts in a bag so all the icing was all over the bag(((( we ate dough only(((((
- MMMiaSep 20, 20255.0Probably the most reasonable airport option for coffee. Got to try some new things.
- SRSinay's ReviewsSep 18, 20254.0You have to take into account the circumstances. Nothing happens in a vacuum. This Dunkin' is far from perfect but for an airport version of the donut chain, the donuts were fresh, the prices were consistent with what they usually charge (unlike the ridiculously overpriced Burger King up the terminal corridor), the coffee was hot, strong and good and the service was efficient and pleasant. If you can avoid eating in the airport, I recommend it because of high prices, crowds, low quality and the like. But if you must eat at O'Hare, you could do much worse than Dunkin'. Pro Tip Dunkin' is centrally located just past security so pick an item or two BEFORE you head off to the gate as walk times can be lengthy.
- KCKaelyn CobosSep 12, 20255.0My only issue is with my fellow customers. It’s a busy, 24 hour-run Dunkin that is in an extremely busy terminal. I arrived around 4-5am and the line was very long, but the workers did their best to be accommodating. I wish some customers did better at taking all of this into account before reacting so negatively. Also, standing nearest to the cashier and clogging up the walkway isn’t going to make your order come fast enough. My food was also very good!!!
Frequently Asked Questions About Dunkin'
Where is this Dunkin' location situated?
This Dunkin' is located at O'Hare Airport, Terminal 5 Departures, near Gate M15-16 in Chicago, IL 60666.
What are the operating hours of this Dunkin' at O'Hare Airport Terminal 5?
It is open 24 hours a day, 7 days a week.
Does this Dunkin' offer delivery or pickup services?
This location does not offer delivery but provides curbside pickup.
What type of food and beverages does this Dunkin' serve?
They serve espresso, coffee, breakfast sandwiches, donuts, tea, and brunch options with over 50 varieties of donuts and dozens of premium beverages.
Can I order ahead to skip the line at this Dunkin'?
Yes, you can order ahead using the Dunkin’ mobile app for a fast grab and go experience.
What special drinks are available during the holiday season at this Dunkin'?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Is there a drive-thru available at this Dunkin' location?
No, this Dunkin' at O'Hare Terminal 5 does not have a drive-thru service.
What nearby airport facilities can help travelers find this Dunkin'?
This Dunkin' is near Chicago O'Hare Airport Terminal 5 and close to the Emirates Lounge Chicago O'Hare, making it accessible for travelers in Terminal 5.
What nearby dining options are available around this Dunkin' at O'Hare Terminal 5?
Nearby dining options include Burger King and La Tapenade Mediterranean Café, so you have various food choices before or after visiting Dunkin'.
How can nearby transit and travel services enhance my visit to Dunkin' at O'Hare Terminal 5?
Nearby services like Southwest Airlines, Thrifty Car Rental, and various airline lounges provide easy transit and travel arrangements, allowing you to conveniently grab coffee or breakfast at Dunkin' while managing your travel needs.