Brand Certified
Dunkin'
2.6(126 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
O'Hare Airport, Terminal 5 Departures, Chicago, IL
60666, United States
Certified by Dunkin' • Feb 22, 2026
(773) 782-6003
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
2.6
126 reviews
5 stars
40
4 stars
8
3 stars
6
2 stars
6
1 star
66
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor communication and a lack of attentiveness.
Order Accuracy
Numerous reviews mentioned incorrect orders, including wrong items and mistakes in drink preparation, leading to customer dissatisfaction.
Food Freshness
Several customers complained about stale donuts and reheated bagels, indicating issues with food quality.
Efficiency
While some customers praised the speed of service during busy times, others experienced long wait times and understaffing issues.
Pricing Concerns
Customers expressed frustration over high prices and additional charges for basic items, contributing to a negative perception of value.
- MCManoj ChandraDec 11, 20251.0The Indian guy at the counter is rude
- KSKamal SaidDec 10, 20251.0Guy in there is rude!! Couldn’t give me or sell me a cup of water for my kid!!! WATERRRR!!!
- FDFranz DinoDec 4, 20251.0I ordered through the app, and when I went to pick up my order after 10 min, it wasn’t there. I waited but they kept making other people’s orders. After another 5 min of waiting, I went to the front counter to ask about my order, and they were confused as well. They started making my order, but when I received it, they gave me a wrap instead of a bagel. This is the second time this has happened to me at this exact location. A lot of wasted time.
- RSrizwanasaleem saleemsaleemNov 24, 20255.0Good service 👍 and faster night shift is so friendly 😌
- MMMaris MedinaNov 6, 20254.0Really fast and efficient service! This was a super busy location and they were cranking out orders very quickly. My iced coffee was pretty good! Bagel was eh (comes with separate spread). Overall, nice to have before an early morning flight.
Frequently Asked Questions About Dunkin'
Where is this Dunkin' location situated?
This Dunkin' is located at O'Hare Airport, Terminal 5 Departures, near Gate M15-16 in Chicago, IL 60666.
What are the operating hours of this Dunkin' at O'Hare Airport Terminal 5?
It is open 24 hours a day, 7 days a week.
Does this Dunkin' offer delivery or pickup services?
This location does not offer delivery but provides curbside pickup.
What type of food and beverages does this Dunkin' serve?
They serve espresso, coffee, breakfast sandwiches, donuts, tea, and brunch options with over 50 varieties of donuts and dozens of premium beverages.
Can I order ahead to skip the line at this Dunkin'?
Yes, you can order ahead using the Dunkin’ mobile app for a fast grab and go experience.
What special drinks are available during the holiday season at this Dunkin'?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher on the holiday menu.
Is there a drive-thru available at this Dunkin' location?
No, this Dunkin' at O'Hare Terminal 5 does not have a drive-thru service.
What nearby airport facilities can help travelers find this Dunkin'?
This Dunkin' is near Chicago O'Hare Airport Terminal 5 and close to the Emirates Lounge Chicago O'Hare, making it accessible for travelers in Terminal 5.
What nearby dining options are available around this Dunkin' at O'Hare Terminal 5?
Nearby dining options include Burger King and La Tapenade Mediterranean Café, so you have various food choices before or after visiting Dunkin'.
How can nearby transit and travel services enhance my visit to Dunkin' at O'Hare Terminal 5?
Nearby services like Southwest Airlines, Thrifty Car Rental, and various airline lounges provide easy transit and travel arrangements, allowing you to conveniently grab coffee or breakfast at Dunkin' while managing your travel needs.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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