Brand Certified
Dunkin'
3.7(318 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
5001 South Western Boulevard, Chicago, IL
60609, United States
Certified by Dunkin' • Feb 22, 2026
(773) 436-5252
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.7
318 reviews
5 stars
146
4 stars
53
3 stars
45
2 stars
15
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and mistakes with orders.
Food Quality
Several reviews mentioned issues with food quality, including cold or improperly prepared items.
Speed of Service
While some customers appreciated the fast service, others experienced long wait times and delays.
Cleanliness
Some reviews noted cleanliness and organization, while others raised concerns about unsanitary conditions.
- CDCristino DiCristofano5 days ago1.0Anytime I ask to use the bathroom they deny me. I visited this location many times. They do not let customers use the bathroom
- HCharry carterJan 31, 20265.0Clean, fast efficient service! Located on a Major 'gotta get Downtown to work ontime so No time to chit chat throughfare'. Food is plain, cheap and not messy, just what we need to eat in the car tryin to beat that damn clock and not get canned!
- JJJon Vega (Jon)Jan 30, 20261.0I love my bagels from a D&D, but this is by far the worst one I’ve ever had; dry, hard, and they don’t even spread the cream cheese themselves.
- AAArisbethJan 28, 20261.0We asked nicely for 2 sandwich croissants and they treated us bad for no reason they told us to take it or to get out
- JAJosi A. ArroyoNov 9, 20251.0I want to share my concerns about my recent experience with customer service at this location. I ordered an iced cookie butter cloud latte, but received a hot version instead. When I pointed out the mistake, I noticed the cashier expressed frustration to her coworker. As a result, I ended up with a plain latte instead of my original order. I believe staff must manage such situations with professionalism to ensure customer satisfaction, especially since customers are paying for their food and drinks.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' at 5001 South Western Boulevard in Chicago, IL?
Dunkin' is open 24 hours a day, every day of the week.
What food and drinks does Dunkin' offer at this location?
Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of premium beverages including seasonal specials like the Cookie Butter Cloud Latte and Peppermint Mocha.
Can I order ahead or use delivery services at this Dunkin' location?
Yes, customers can order ahead for curbside pickup or delivery, including via the Dunkin’ mobile app.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location has a drive-thru available for customers.
How can I place an order online for this Dunkin' store?
You can order online via the Dunkin’ official order page or through the Dunkin’ mobile app available on Apple App Store and Google Play Store.
What payment methods are accepted at this Dunkin' location?
Dunkin' accepts both credit and debit cards for payment.
Is there free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers at this Dunkin' store.
What nearby parks can I visit before or after stopping at Dunkin'?
You can visit nearby parks such as Oakley Park and Little Venice Park, which offer pleasant outdoor spaces for recreation near Dunkin'.
Are there any car-related services close to Dunkin' that customers might find useful?
Yes, nearby you can find services such as Metro Auto Tech United (auto repair and detailing) and U-Haul Neighborhood Dealer for truck rentals, which could be helpful for car maintenance or moving needs.
What local dining options are near this Dunkin' location for customers looking to try other foods?
Nearby you can find Yolis Tamales, a Mexican and Latin American restaurant, offering additional dining choices for visitors in the area.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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