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Dunkin'

3.7
(700 reviews)

Business Details

(773) 375-2426
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8753 S Stony Island Ave, Chicago, IL
60617, United States

Hours

Reviews

3.7
700 reviews
5 stars
292
4 stars
165
3 stars
94
2 stars
42
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.

Food Quality

Customers reported inconsistent food quality, including cold items, burnt hash browns, and stale donuts.

Operational Issues

Frequent complaints about the drive-thru and lobby being closed during open hours, as well as unavailability of menu items.

Staff Behavior

Several reviews mentioned unprofessional behavior from staff, including lack of greetings and dismissive attitudes.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and good service.
  • AF
    Angie Ford
    Feb 1, 2026
    1.0
    Visited this location after ordering through the app. I meant to select the commercial location but somehow chose this location. I was in a rush and it was close to the expressway so I went for it. I only ordered a large Ice coffee. When I pulled in the lot it seemed like it was only a drive thru so I pulled in the drive thru ,being it was completely empty 1/31/26 around 3:45 pm. I told the person that I had a counter order but didn’t see where to park since no one was in the drive thru can I just grab it here. The dude ‘I don’t want to say man’ flat out said no I said well can I cancel because I dont see where to park? He said go ahead. I’m like can you it or the app he said I guess through the app. The fact that it was only a coffee and should have already been made I’m not understanding what the big issue would have been to pass it through the window. I’m requesting a refund didn’t get my coffee and would not be returning to this location. The last time I visited this location they didn’t have any hot food and always have this flat attitude type tone. Happy to rain on someone’s parade sort of say. Very unnecessary and below expectations.
  • RJ
    robin johnson
    Jan 26, 2026
    3.0
    This location I don’t know what’s going on inside but they always say there is no hot food available. It’s very frequent that they do this and I want to know the reason behind it
  • HH
    Hairsystems
    Jan 20, 2026
    4.0
    Drive through
  • AL
    Amaka Lorraine
    Jan 11, 2026
    1.0
    I ordered today around 3:50 PM a mobile order. There are no signs that say you have to stop at the intercom and then come to the drive-through window. We always pull up and are greeted by the polite employees. that for me wasn’t the issue. the issue is my mother smiled and was very polite to the woman at the window .who walked up with an attitude, ignored my mother as she gave the number they give orders on the app. My mother had to say the number three times before she even responded. She didn’t say anything polite like, “ let me get your order for you”. she got an attitude and said “can you say something at the intercom, before you come to this window “!with an attitude. She then just walked away, saying nothing .got our order Didn’t even look at my mother. She then just handed it to her and walked away. No, have a good day. Enjoy your order a full attitude. This location is gonna keep it up and they’re not gonna have customers. Because we can have better customer service at The numerous locations in this area. there are too many Dunkin’ Donuts in this area, to go to a place where it’s rude,Not gonna give good service and feel like we are being done a favor by employees who should be doing their job and giving good service!!
  • TP
    Temicka Pippion
    Dec 26, 2025
    1.0
    On 12/26/25 I went and purchased the 6 dollar breakfast and didn't get my hash browns and tried calling the number on the site it's disconnected what type of mess and business is that and couldn't gi back because im heading to work this us terrible

Frequently Asked Questions About Dunkin'

What are the operating hours of this Dunkin' location in Chicago, IL?

This Dunkin' location is open 24 hours a day, 7 days a week, from 00:00 to 23:59 daily.

What types of meals are served at this Dunkin' location?

They serve breakfast, lunch, and brunch.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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