Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.
Food Quality
Customers reported inconsistent food quality, including cold items, burnt hash browns, and stale donuts.
Operational Issues
Frequent complaints about the drive-thru and lobby being closed during open hours, as well as unavailability of menu items.
Staff Behavior
Several reviews mentioned unprofessional behavior from staff, including lack of greetings and dismissive attitudes.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and good service.
AF
Angie Ford
Feb 1, 2026
1.0
Visited this location after ordering through the app. I meant to select the commercial location but somehow chose this location. I was in a rush and it was close to the expressway so I went for it. I only ordered a large Ice coffee. When I pulled in the lot it seemed like it was only a drive thru so I pulled in the drive thru ,being it was completely empty 1/31/26 around 3:45 pm. I told the person that I had a counter order but didn’t see where to park since no one was in the drive thru can I just grab it here. The dude ‘I don’t want to say man’ flat out said no I said well can I cancel because I dont see where to park? He said go ahead. I’m like can you it or the app he said I guess through the app. The fact that it was only a coffee and should have already been made I’m not understanding what the big issue would have been to pass it through the window. I’m requesting a refund didn’t get my coffee and would not be returning to this location. The last time I visited this location they didn’t have any hot food and always have this flat attitude type tone. Happy to rain on someone’s parade sort of say. Very unnecessary and below expectations.
RJ
robin johnson
Jan 26, 2026
3.0
This location I don’t know what’s going on inside but they always say there is no hot food available. It’s very frequent that they do this and I want to know the reason behind it
HH
Hairsystems
Jan 20, 2026
4.0
Drive through
AL
Amaka Lorraine
Jan 11, 2026
1.0
I ordered today around 3:50 PM a mobile order. There are no signs that say you have to stop at the intercom and then come to the drive-through window. We always pull up and are greeted by the polite employees. that for me wasn’t the issue. the issue is my mother smiled and was very polite to the woman at the window .who walked up with an attitude, ignored my mother as she gave the number they give orders on the app. My mother had to say the number three times before she even responded. She didn’t say anything polite like, “ let me get your order for you”. she got an attitude and said “can you say something at the intercom, before you come to this window “!with an attitude. She then just walked away, saying nothing .got our order Didn’t even look at my mother. She then just handed it to her and walked away. No, have a good day. Enjoy your order a full attitude. This location is gonna keep it up and they’re not gonna have customers. Because we can have better customer service at The numerous locations in this area. there are too many Dunkin’ Donuts in this area, to go to a place where it’s rude,Not gonna give good service and feel like we are being done a favor by employees who should be doing their job and giving good service!!
TP
Temicka Pippion
Dec 26, 2025
1.0
On 12/26/25 I went and purchased the 6 dollar breakfast and didn't get my hash browns and tried calling the number on the site it's disconnected what type of mess and business is that and couldn't gi back because im heading to work this us terrible
What are the operating hours of this Dunkin' location in Chicago, IL?
This Dunkin' location is open 24 hours a day, 7 days a week, from 00:00 to 23:59 daily.
What types of meals are served at this Dunkin' location?
They serve breakfast, lunch, and brunch.
Does this Dunkin' offer delivery and pickup services?
Yes, this Dunkin' offers delivery and curbside pickup services.
What are some specialty items I can order at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Are there any new or seasonal drinks available at this Dunkin' location?
Yes, during the holiday season they offer new items such as the Cookie Butter Cloud Latte, Berry Sangria Refresher, and returning favorites like Peppermint Mocha and Toasted White Chocolate Signature Lattes.
How can I order ahead at Dunkin'?
You can order ahead using the Dunkin' mobile app available on Apple's App Store and Google Play or online via their order URL.
Does this Dunkin' have a drive-thru?
Yes, this Dunkin' location has a drive-thru for convenient service.
What nearby places can I visit before or after grabbing coffee at Dunkin'?
Nearby, you can visit Baskin-Robbins for ice cream, S2 City Grill & Daquiri Bar for American fare, or check out BJ's Market & Bakery for southern food specialties.
Are there any nearby essential services around Dunkin' on S Stony Island Ave?
Yes, you can find Max Tax Refunds for financial services, Stony Island Dental Works for dental care, and CVS Pharmacy for medical supplies nearby.
Can customers use public transit or nearby landmarks to find this Dunkin'?
While specific transit stations are not listed, this Dunkin' is located at 8753 S Stony Island Ave in Chicago, near landmarks like LibertyX Bitcoin ATM and Redbox kiosks, which can help orient visitors.
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