Dunkin'

4.0
649 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5448 S Pulaski Rd, Chicago, IL
60632, United States

Hours

Reviews

4.0
649 reviews
5 stars
355
4 stars
130
3 stars
59
2 stars
21
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness, others are reported to be rude and unprofessional.

Service Speed

Many customers expressed frustration with slow service and long wait times, particularly during busy hours.

Product Quality

There are complaints about inconsistent product quality, including poorly made drinks and food items, as well as issues with cleanliness.

Employee Behavior

Several reviews highlighted issues with employee attitudes, including rudeness and unprofessional behavior, impacting the overall customer experience.

Location Convenience

The location is appreciated for its 24-hour service and decent parking, but lacks a drive-thru, which some customers find inconvenient.
  • MB
    Marie Baltazar
    Nov 12, 2025
    5.0
    Very very nice happy environment
  • KS
    Kris S
    Oct 29, 2025
    5.0
    Very nice employees
  • CJ
    Cristina Jimenez
    Oct 25, 2025
    5.0
    If I could give this place another star, I would! I stopped by with my daughter on October 25th around 4 PM, and the lady working was the sweetest! She gave my baby a donut and treated every customer with so much kindness and energy. You can really tell she loves what she does. I love this Dunkin’!
  • AG
    andy gomez
    Sep 29, 2025
    3.0
    Location is decent but I will say Joy is very rude and Idk why she is still able to work here considering her racist remarks to customers. Everyone else is pretty friendly
  • CG
    Carolina Garcia
    Sep 19, 2025
    1.0
    I don’t appreciate how every time I order from this dunkin the ladies who work there are either distracted or just plain slow. Today I ordered a curbside pickup order just to go in and find the three very capable ladies not carrying out a curbside order. On top of that when we finally went inside to get our OWN order they said placed a hot sandwich on top of a donut and it melted the frosting of the donut. Not a good experience, even after giving this place multiple tries. A continuous disappointment!!!

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 5448 S Pulaski Rd, Chicago, IL?

Dunkin' at 5448 S Pulaski Rd in Chicago, IL is open 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.