Dunkin'

3.6
661 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6435 S Cicero Ave, Chicago, IL
60638, United States

Hours

Reviews

3.6
661 reviews
5 stars
308
4 stars
113
3 stars
65
2 stars
36
1 star
139

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and cups.

Product Quality

Inconsistent drink quality was noted, with some customers receiving drinks that were either too sweet or not prepared correctly.
  • EL
    Erika Lazaro
    3 days ago
    5.0
    I had an issue with an order , management handle it professional. Great customer service. Place was clean.
  • EC
    Eddie Corona
    Dec 19, 2025
    1.0
    This cheap location doesn’t honor refills. They sell the cups but don’t follow through with refills
  • PP
    precious2195
    Dec 12, 2025
    2.0
    Have gone there 3 times this week. They forgot the bacon all 3 times on my bacon avocado toast. Today they forgot it and also didn't toast the bread. I order ahead on the app so they have time to make it correctly, but so far I'm eating soggy untoasted bread. Their regular black coffee is good. Drive thru was slow.
  • SY
    Sara Yuki
    Dec 5, 2025
    1.0
    Says 24hrs but no one was answering the drive thru myself and other cars had to leave 12/04 2300 ct
  • LL
    Lala Latz
    Oct 30, 2025
    1.0
    It took me a second longer to get my app to work. The cashier at the window was extremely rude. I've been coming here forever. She had black hair and glasses, about 22 yrs old. She was the most unprofessional as they come. I said to her 2x have a great day and thank you! Her response ok. I asked her if she could help me with the app, she said I have no idea how it Works. Gave me the total and I figured it out on my own. There was no line and no one waiting behind me. Just really rushing me. I hope they have videos. Just Rude.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 6435 S Cicero Ave, Chicago, IL?

Dunkin' at 6435 S Cicero Ave, Chicago, IL is open 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.