Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.4
178 reviews
5 stars
66
4 stars
34
3 stars
22
2 stars
11
1 star
45
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, unhelpful staff, and poor customer interactions, leading to a negative perception of service quality.
Staffing Issues
Many reviews highlighted a lack of sufficient staff, resulting in long wait times and inadequate service during busy hours.
Product Quality
While some customers praised the coffee and donuts, others complained about stale food, incorrect orders, and unsanitary conditions.
Positive Experiences
Despite the negative feedback, there were instances of excellent service from individual employees, which were appreciated by some customers.
- ELE. Lipkovitch6 days ago5.0They have somebody that actually wants to serve you good Dunkin!!! Finally!!!
- BOBurkay T. OzturkDec 10, 20252.0Staff doesn't care and they are slow
- ARAbigail Rodriguez RosarioOct 13, 20254.0Me gustó, pero necesitan más empleados solo había uno y tenía mucha gente.
- AAAlejandra AzofeifaSep 20, 20252.0The lady preparing the meals forgot half of the order because she wasn't even looking at the receipt. She went straight back to talking to her peers and when we asked for the rest she prepared it with the worse attitude like we're asking her for free food. Bad bad customer service here.
- OMOsmond MalcolmSep 10, 20251.0Welcome here.Looking to order a cup of coffee something to get back to work and a guy refuses to take my order. Enough for the racism. I hope nobody comes in here again
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 31 E Adams St, Chicago, IL?
Dunkin' is open 24 hours a day, 7 days a week at 31 E Adams St, Chicago, IL.
What types of food and drinks does Dunkin' specialize in?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, serving breakfast, lunch, and brunch.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' at this location offers both curbside pickup and delivery services.
How can I order ahead from Dunkin' for a faster grab-and-go experience?
You can order ahead using the Dunkin' mobile app available on Apple Store and Google Play to enjoy a fast grab-and-go experience or use the drive-thru.
Does Dunkin' offer newly featured holiday drinks?
Yes, Dunkin' offers new holiday drinks including the Cookie Butter Cloud Latte and Berry Sangria Refresher, along with returning favorites like Peppermint Mocha and Toasted White Chocolate Signature Lattes.
Can I find free Wi-Fi at Dunkin' in Chicago?
Yes, this Dunkin' location provides free Wi-Fi to customers.
Is the Dunkin' at 31 E Adams St family-friendly and suitable for children?
Yes, the Dunkin' welcomes families and children at this location.
Which nearby transportation options can help me reach Dunkin' at 31 E Adams St?
You can reach Dunkin' easily via nearby train stations including Adams/Wabash station and Chicago Metro, as well as the CTA Adams/Wabash bus and train station.
Are there other coffee shops near Dunkin' in Chicago for comparison or variety?
Yes, nearby coffee shops include Happy Monday Coffee Roasters and Heritage Outpost, providing additional options for coffee and cafe experiences.
What nearby restaurants can I visit before or after enjoying Dunkin's offerings?
Nearby restaurants include Rosati's Pizza (Italian), Bienmesabe (Venezuelan), America’s Dog (hot dogs), Brightwok Kitchen (Asian cuisine), and El Greco's Burritos (Mexican).