Brand Certified
Dunkin'
3.5(580 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
3201 W Cermak Rd, Chicago, IL
60623, United States
Certified by Dunkin' • Feb 22, 2026
(773) 475-7055
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.5
580 reviews
5 stars
251
4 stars
109
3 stars
57
2 stars
29
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly during afternoon shifts.
Order Accuracy
Frequent complaints about incorrect orders and items being unavailable.
Service Speed
Customers noted slow service, especially during busy hours, leading to long wait times.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the dining area.
Positive Experiences
Some customers praised the morning crew for their friendly service and efficiency.
- NGNancy Janeth Gonzalez3 days ago5.0They get better before, that place was a mess but lately there's ladies, fast, clean and very polite
- CCcourtney3 days ago1.0hi so i was in the drive through and i ordered back shots and they said yall don’t provide can you guys fix this please? thanks so much!
- SSSel.Feb 1, 20261.0I went in this location and I wasn’t rude to the employees at all. There were no customers inside mostly at the drive thru. I got there and sat down to place my order online, yes I took some time to place my order but that wouldn’t have to be a problem to the employees right. I’m doing them a favor by not standing there Infront of them thinking what I want. Anyways I heard when my order came in and when I saw the worker get my order in my mind I was like ok they have some drive thru orders before me but they will make mine too. Wrong!!! I waited there and the employees there just continue making the orders of the drive thru and never saw my order in the bin of online pick ups. They guy there was making drinks and the girl was organizing some donuts so that’s when I decided to go up to her and asked her if they had received an order under my name and right away I could see the attitude towards me , she proceeded to do one of my drinks and then waited some minute and I had to go ask about the other items of my order. She gave me my other drink which you could tell they made it with anger. I was still waiting for other items and then I got them and just decided to leave even though I wanted to stay there and eat. I came out of that Dunkin so mad! And I still didn’t realized they didn’t do my order right. I understand when you get customers with bad attitude towards employees from the minute they step in the location but why treat customers that haven’t done anything to make you mad so freaking rude. My whole perspective changed because when I got there the ambience seemed nice and I even responded back when the guy greeted. So why be like that towards good customers that just want to get something to eat and drink and eat there.???? I work with customers too. So yes I understand what it is dealing with rude customers but I wasn’t one of them. I also don’t like leaving bad reviews but just when these kind of things happen.
- JVJorge Botello VelascoJan 30, 20261.0Me trataron bien mal y no respetaron mi tarjeta de regalo
- KWKeisha WashingtonJan 30, 20265.0OMG THIS DUNKIN’ IS AMAZING, THE DONUTS ARE ALWAYS GOOD, COFFE FRESH & PIPPIN HOT. THE WORKERS AKA MY FAM IS PRICELESS & THEY TREAT ME & MY COWORKERS LIKE FAMILY…🥰🥰🥰
Frequently Asked Questions About Dunkin'
What are the opening hours for this Dunkin' location in Chicago, IL?
This Dunkin' location in Chicago, IL is open daily from 4:00 AM to 10:00 PM.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What holiday seasonal drinks are available at Dunkin'?
You can enjoy new holiday drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher at Dunkin' during the holiday season.
Can I order my favorite Dunkin' items ahead of time through a mobile app?
Yes, you can order ahead and enjoy a fast grab and go experience using the Dunkin' mobile app, available on both iOS and Android.
What types of meals does Dunkin' serve at this location?
This Dunkin' serves breakfast, lunch, and brunch meals, including coffee, espresso, breakfast sandwiches, donuts, and tea.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
What is the address and phone number for this Dunkin' in Chicago?
The Dunkin' is located at 3201 W Cermak Rd, Chicago, IL 60623. You can reach them by phone at +1 773-475-7055.
Are there other coffee shops or donut places nearby this Dunkin'?
Yes, there is another Dunkin Donuts nearby where you can find coffee, donuts, and other breakfast items.
Which nearby dining options can I consider before or after visiting Dunkin'?
Nearby dining options include Chile Restaurante & Grill, El Burrito Feliz, Taqueria El Patron, Azteca Hall Mexican Restaurant, and Del Campo pizza restaurant for a variety of tastes.
What transit or travel-related services are close to this Dunkin' location to help customers?
Close by are OTISA Viajes y Envios bus station and OTISA Confort travel services, which can help customers with transit or travel needs when visiting Dunkin'.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website