Dunkin'

Reviews

• AO

  Alexa Oliver

  2 days ago
  1.0
  Lady at the Window is extremely rude! The guy I ordered with said they had Banana flavor so I made my order, got to the window and the lady looks at him and goes “you told her we have banana? WE DONT!” So what do you want?! I ordered My new drink it was horrible, I had my two kids in the car and it was my first time leaving the house alone with both of them. I pulled back around and asked them to remake it. I told her I didnt appreciate her attitude, she didn’t apologize and she forced my drink at me causing it to spill and closed the window on me. I honked As she was ignoring me and her coworkers had to tell her I was still at the window because I wanted A napkin to clean my drink she just spilled in my hand. Very disappointed as I go here very often and she’s always seemed to be in a bad mood! Someone else needs to work the window!
• CS

  Carolyn Singleton

  Feb 17, 2026
  5.0
  This location right here, 3206 West 111th is very, very special to me. I look forward to seeing these beautiful bright smiley faces to make my day every morning. They even know my order by voice, im a regular. The management is a very nice and kind gentleman, as well as the staff, they're so polite and sweet. I feel very good, knowing they are here to serve the community and others with respect and dignity. America runs on Dunkin.❤️💯
• JG

  Julie Gonzalez

  Jan 27, 2026
  4.0
  Always nice and friendly
• NN

  Nell_Q19

  Jan 10, 2026
  1.0
  Would have given this store a 5 star but the woman working in the drive thru window was definitely irritated. I asked her if it was too late to order 10 more munchkins and she shouted “what?”, so I repeated myself. She just turned around, grabbed the box (irritably I must add) and handed it to me without saying anything. I drove away only to find out that the 10 extra donuts were not a mix, which is what I wanted, and was only one flavor. That lady needs a break.
• TP

  toyanae phillips

  Dec 10, 2025
  1.0
  Okay so I’m a very understanding person and understand that things sometime just happens, but one thing I cannot tolerate especially when I’m spending my money is someone being rude and disrespectful. every day I order the same things- different dunkin locations but the same things. Cookie butter cold brew and a snackin bacon. Now because I order these things daily and also from different locations, I know that the snackin bacon is served room temperature because of the maple sugar; it’s a safety hazard serving it hot. Cool. We know this. We have no problems with this policy. So Today I was served freezing cold bacon. Not only was the bacon cold the bag it came in was also very cold. Like it felt like the bag was sitting outside. Like no way the BAG is cold to the touch. There was maybe a 30 second wait. So I’m not sure where it was actually sitting prior to me even ordering for it to be that freezing cold. Now I didn’t check my bacon while at the store because there was a small mishap with my drink and my focus was getting the drink corrected ( took 30 seconds). And I also never ever received cold bacon it always had a little heat to eat or just room temp. Not cold. So I didn’t check until I pulled off from the driveway so I called the store and spoke with the very rude manager. This happened at 7:54 this morning. I just wanted to notify them that the bacon was freezing cold and before I could finish even speaking I was cut off and told “ ma’am it’s suppose to be room temperature “ . Before I was rudely cut off I was about to tell him that I’m aware of that room temperature policy and that this is beyond lower than room temperature unless you all are working inside of a huge refrigerator this is unacceptable. I didn’t want it remade I didn’t want a refund for 1 I was on the way to work. This is my breakfast. I just wanted them aware before someone came and made an review about it lol. Like I said before I understand things happen and misunderstandings happen. But to be rude to a paying customer when all they was trying to do was let you be aware of what’s been given to them and maybe you could correct the behavior or maybe GO CHECK and see for yourself. and reassure me as a manager that it would be taken care of or maybe offer me an alternative like saying sometimes u may need to ask for it to be warmed.(although years of getting it I’ve never had to ! ) You were rude with the first words you said to me. And I don’t appreciate that .!

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