Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
415 reviews
5 stars
204
4 stars
77
3 stars
55
2 stars
22
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Cleanliness
Several customers reported that the location was dirty, with issues such as filthy bathrooms and sticky floors.
Product Quality
Customers frequently complained about stale or poorly made food items, including hard donuts and incorrect orders.
Management Issues
Many reviews pointed to poor management practices, including lack of training for staff and inadequate handling of customer complaints.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service from specific employees and the quality of certain products like iced lattes.
- BZBruno ZyrkowskiOct 23, 20251.0I used to come here once in a while to grab some ice cream or a donut in the evening, not anymore as of today. I asked to use the restroom before I ordered because I have been in treatment for some pretty severe health issues, and I was told it was "out of order", despite using it many times with the same sign when the previous night shift worker, Sonny, was here. Absolutely ridiculous that you place a fake out of order sign to discourage paying customers from using the restroom. Please fire the manager and night shift worker for this location, they're clearly incompetent and have a complete disregard for others.
- ABAkia BurkeOct 5, 20251.0If I could give zero stars, I would. I was so excited that Dunkin was open 24hr bc I was starving. Walked in with my husband and daughter and the man working looked like he was ready to go home. I jokingly said, "I need some food," with a smule on my face. The employee looked irritated from the start. I asked him why he looked so mean and he told me I could leave and that he refused service. We are visiting from Ohio. Needless to say, we never received any food. People who work in customer service should greet people with a smule and not look irritated that they had to be at work. I did not choose this place of employment for you!!! I sure hope this isn't his establishment bc corporate needs to be called.
- JTJahaira TorresSep 4, 20251.0lady at register was very rude and condescending. did not like her attitude, rolled her eyes when we asked for half a dozen and made fun of us for taking our time.
- ATaymen talebAug 28, 20251.0Waited for more than 10 minutes at the register!! No one came! I called and all and nothing! Get people who want to work thank u
- ZDzeta designAug 16, 20251.0The manager is super rude and refuses to give her name ? What type of manager is she? I feel like she is the damager of the dunkin brand like being rude. And not smiling at all. I feel like she needs to get fired or owner needs to retrain her properly. Will Not be giving my business here anymore.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 5205 N Nagle Avenue, Chicago, IL?
Dunkin' is open 24 hours a day, 7 days a week at 5205 N Nagle Avenue, Chicago, IL.
What types of meals does Dunkin' serve at this location?
Dunkin' serves breakfast, lunch, and brunch at this Chicago location.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
Where can I order Dunkin' products through the mobile app?
You can order Dunkin' products ahead of time using the Dunkin' mobile app, available on both iOS and Android devices.
What new holiday menu items are currently available at Dunkin'?
New holiday menu items include the Cookie Butter Cloud Latte, Berry Sangria Refresher, and the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What are some nearby places customers can visit before or after enjoying Dunkin'?
Nearby places include Baskin-Robbins for ice cream or bakery treats, Nail Care salons for beauty services, and the Big Top Restaurant for additional dining options.
Are there any nearby banking services close to Dunkin' in Chicago?
Yes, there is a PNC bank near Dunkin' offering ATM and financial services for your convenience.
Which nearby places offer automotive services near Dunkin'?
Nearby automotive services include Final Touch Car Wash, Jack T Auto Service, Ernie's Local Automotive, Citgo, and Exxon gas stations and repair.
Does Dunkin' welcome families and provide options suitable for children?
Yes, Dunkin' welcomes families and children and offers vegetarian options as well as a comfortable dining experience.
How can I find Dunkin' online or on social media?
You can visit their website at https://locations.dunkindonuts.com/en/il/chicago/5205-n-nagle-avenue/342335 or follow their social media channels like Instagram @dunkin and Twitter @dunkindonuts.