Dunkin'

4.0
655 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3801 W. Belmont Ave, Chicago, IL
60618, United States

Hours

Reviews

4.0
655 reviews
5 stars
370
4 stars
124
3 stars
61
2 stars
23
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and inattentiveness.

Product Consistency

There are frequent complaints about incorrect orders and inconsistent food and drink quality, including issues with coffee strength and food preparation.

Cleanliness

The location is noted for being clean, but there are reports of unsanitary conditions, such as flies on donuts.

Operational Issues

Customers express frustration over incorrect store hours listed online, leading to inconvenience when attempting to place orders.

Staff Attitude

While some customers appreciate the friendliness of the staff, others report unprofessional behavior and lack of customer service skills.
  • ER
    Estrella Rodriguez
    Jan 1, 2026
    1.0
    The female worker around 6:30pm on New Year’s Day said they discontinued cookie butter syrup. I was unable to purchase the cookie butter cold brew when ordered through the drive-thru, even though it is still listed on their menu. I also checked the app and you’re able to order it on there for pick up at this location, none of it made any sense.
  • GB
    Gabby B
    Nov 22, 2025
    5.0
    Go here all the time and never had an issue or bad experience. Love the workers they’re nice even during late nights.
  • AH
    Anais Hernandez
    Nov 18, 2025
    1.0
    I walked in there on 11/18 around 7:05 pm and the employyes are using the head sets to have personal conversations , and making themselves mangoniada with product that Dunkin’ Donuts doesn’t even use , I stood there for about 7 minutes watching them make their stuff , once they finish making their own stuff they started working on my order. I guess they are prioritizing their stuuf
  • MG
    Melida Gomez
    Nov 5, 2025
    5.0
    Very nice customer service.
  • KC
    Kiraaa Crown
    Oct 21, 2025
    1.0
    They just hand you anything in there. Food always uncooked or not up to part and the coffee always flat.Too much money is being spent.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 3801 W. Belmont Ave, Chicago?

Dunkin' at 3801 W. Belmont Ave in Chicago is open 24 hours from Monday to Thursday, until 10 PM on Friday and Saturday starting at 5 AM, and Sunday from 5 AM to midnight.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.