Dunkin'

3.5
642 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6925 S. Pulaski Rd, Chicago, IL
60629, United States

Hours

Reviews

3.5
642 reviews
5 stars
265
4 stars
120
3 stars
61
2 stars
36
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unprofessional behavior from staff, particularly in the drive-thru.

Order Accuracy

Many customers reported frequent mistakes with their orders, leading to dissatisfaction and frustration.

Management Issues

Feedback indicates poor management practices, including lack of support for employees and failure to address customer complaints.

Product Quality

Several customers expressed disappointment with the quality of food and beverages, including incorrect or poorly made items.

Positive Experiences

A few reviews noted positive interactions with specific staff members and satisfactory service during certain shifts.
  • SZ
    Stephanie Zavala
    1 day ago
    1.0
    worst costumer service, drive thru lady had the ugliest attitude .. rather go to another location !!!
  • AR
    Alejandro Rodriguez
    Nov 8, 2025
    1.0
    Bad service super dirty place!!
  • PL
    Paul Lopez
    Oct 31, 2025
    1.0
    Staff is rude and impolite. Waited minutes to be attended. If you don’t like your job simply quit.
  • SS
    Sofia
    Oct 29, 2025
    1.0
    I’m not sure what’s going on with this Dunkin', but the coffee I get here is the worst. The first few times, I thought, 'Okay, it happens.' However, since then, it has become a persistent issue. I understand they can be busy or maybe it’s someone’s first day, but jeez, the workers don’t even bother trying to make the coffee right. It’s as if they throw it together and hand it out. So, if you’re going to get your coffee here, just know it probably won’t be that great 😂
  • LL
    Lucy L
    Oct 24, 2025
    1.0
    No flavor and bad customer service

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 6925 S. Pulaski Rd, Chicago?

This Dunkin' location is open 24 hours a day, 7 days a week.

Does Dunkin' at this Chicago location offer delivery services?

This location does not offer delivery services.