Dunkin'

3.5
515 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11525 S Halsted St, Chicago, IL
60628, United States

Hours

Reviews

3.5
515 reviews
5 stars
201
4 stars
108
3 stars
77
2 stars
20
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to orders.

Product Quality

Many customers reported issues with the quality of food and drinks, including stale donuts and weak coffee.

Cleanliness

Some customers noted cleanliness in the store, while others reported dirty conditions and unsanitary practices.

Order Accuracy

Several reviews mentioned incorrect orders and missing items, leading to customer dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers expressed satisfaction with their orders and praised friendly staff.
  • AH
    Angel Hurtado
    Dec 17, 2025
    1.0
    They don’t have. A costumer service skills , they are so o professional and when I ask to use the restroom they say don’t have a restroom, why are you doing donkin donuts?????
  • VF
    Vanessa Fernandez
    Nov 30, 2025
    1.0
    I wish they were mine 24/7
  • AC
    Amanda Cristelli
    Nov 25, 2025
    1.0
    Waited for 15 minutes and no one came to the order screen. Also the phone number was disconnected.
  • LL
    luvisme43
    Nov 23, 2025
    4.0
    Store was clean, staff were polite. I ordered donuts and iced coffee.
  • RT
    RAE TURNER
    Oct 19, 2025
    1.0
    I ordered my coffee via the app and usually I have no problem but the last three visits have been nasty and I gave them the benefit of doubt but today was the last straw. I order a x-large caramel hot coffee cream and sugar and I order large butter pecan hot coffee cream and sugar and needless to say neither one of my coffees had the flavor or sugar just cream and to add on top of that I ordered hash browns and it looked as if these were from the bottom of the grease and it had hair in it. So yes I am done ordering from here.

Frequently Asked Questions About Dunkin'

What are the hours of operation for Dunkin' at 11525 S Halsted St, Chicago, IL?

Dunkin' at this location is open 24 hours every day, from Monday to Sunday.

What are some popular menu items at Dunkin' in Chicago, IL?

You can enjoy a variety of coffees, espressos, breakfast sandwiches, and donuts, including special seasonal drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.