Dunkin'

3.5
512 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11525 S Halsted St, Chicago, IL
60628, United States

Hours

Reviews

3.5
512 reviews
5 stars
202
4 stars
108
3 stars
77
2 stars
19
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude employees and incorrect orders.

Order Accuracy

Many customers experienced issues with their orders being incorrect or incomplete, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and lack of public restrooms.

Product Quality

Customers frequently complained about the quality of food and drinks, citing stale donuts and weak coffee.

Inconsistent Experience

While some customers praised the service and cleanliness, many others reported inconsistent experiences, indicating a need for improvement.
  • LL
    luvisme43
    1 day ago
    4.0
    Store was clean, staff were polite. I ordered donuts and iced coffee.
  • RT
    RAE TURNER
    Oct 19, 2025
    1.0
    I ordered my coffee via the app and usually I have no problem but the last three visits have been nasty and I gave them the benefit of doubt but today was the last straw. I order a x-large caramel hot coffee cream and sugar and I order large butter pecan hot coffee cream and sugar and needless to say neither one of my coffees had the flavor or sugar just cream and to add on top of that I ordered hash browns and it looked as if these were from the bottom of the grease and it had hair in it. So yes I am done ordering from here.
  • SW
    Sherilon Ward
    Oct 18, 2025
    1.0
    Just left this place. Environment and workers very unpleasant. One employee sitting at the counter taking her hair down another hand my order to me with out placing in in a bag. This will be last thing purchase from this Dunkin donut.
  • AN
    Aiyana Nelson
    Oct 10, 2025
    1.0
    Messed up my entire order
  • ST
    S T
    Oct 10, 2025
    4.0
    I'm here every week always on point with the ice coffee delicious consistently making upgrades to this location looking good 👍🏽😊 Thank you for keeping the store clean.

Frequently Asked Questions About Dunkin'

What are the hours of operation for Dunkin' at 11525 S Halsted St, Chicago, IL?

Dunkin' at this location is open 24 hours every day, from Monday to Sunday.

What are some popular menu items at Dunkin' in Chicago, IL?

You can enjoy a variety of coffees, espressos, breakfast sandwiches, and donuts, including special seasonal drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.