Brand Certified
Dunkin'
3.5(515 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
11525 S Halsted St, Chicago, IL
60628, United States
Certified by Dunkin' • Feb 22, 2026
(773) 726-2538
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.5
515 reviews
5 stars
202
4 stars
108
3 stars
77
2 stars
20
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, leading to frustration.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and dirty floors.
Product Quality
Several reviews mentioned stale or poorly made food and drinks, particularly coffee that tasted weak or like water.
Inconsistent Experience
Customer experiences varied widely, with some praising the service and product quality while others expressed disappointment.
- AHAngel HurtadoDec 17, 20251.0They don’t have. A costumer service skills , they are so o professional and when I ask to use the restroom they say don’t have a restroom, why are you doing donkin donuts?????
- VFVanessa FernandezNov 30, 20251.0I wish they were mine 24/7
- ACAmanda CristelliNov 25, 20251.0Waited for 15 minutes and no one came to the order screen. Also the phone number was disconnected.
- LLluvisme43Nov 23, 20254.0Store was clean, staff were polite. I ordered donuts and iced coffee.
- RTRAE TURNEROct 19, 20251.0I ordered my coffee via the app and usually I have no problem but the last three visits have been nasty and I gave them the benefit of doubt but today was the last straw. I order a x-large caramel hot coffee cream and sugar and I order large butter pecan hot coffee cream and sugar and needless to say neither one of my coffees had the flavor or sugar just cream and to add on top of that I ordered hash browns and it looked as if these were from the bottom of the grease and it had hair in it. So yes I am done ordering from here.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website