Brand Certified
Dunkin'
4.2(257 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
970 W. Pershing Rd, Chicago, IL
60609, United States
Certified by Dunkin' • Feb 22, 2026
(773) 726-7167
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
4.2
257 reviews
5 stars
154
4 stars
51
3 stars
20
2 stars
11
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and professional staff, others reported rude behavior and poor service experiences.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
Speed of Service
Many customers appreciated the fast service, especially during busy morning hours, although some noted delays and inefficiencies.
Quality of Coffee
Opinions on coffee quality varied; while some customers enjoyed the coffee, others complained about it being watered down or poorly made.
Cleanliness and Environment
There were concerns about cleanliness and the overall environment, with some customers noting dirty facilities and unwelcoming vibes.
- NLNatasha LightfootFeb 2, 20265.0Awesome place and very professional and so kind. Was my first time and if you happened to see Jackie know you are in good hands.
- RFRich FieldDec 30, 20254.0Always a line at 6am. Seems like they are short employees. They need more help.
- RTRamakrishna TuduganiDec 30, 20251.012-30-2025 morning 10:43 Bad customer service. I Would not recommend for someone who wants to start a fresh morning. I added a stop I’m my cab ride to get my morning drink. The drink was ready and was just sitting there in their side. I waited for sometime & I asked the cashier saying excuse me, i have cab waiting for me outside only to hear from her IN A VERY RUDE TONE : “WELL IF YOU HAVE A CAB YOU SHOULDN’T HAVE ORDERED”. That pissed me off. But i chose to keep my peace & continue my bad.
- CTCinque TangOct 4, 20255.0Best Dunkin Donuts on the planet. Fast and coffee always fresh
- RHRobert HermanSep 16, 20252.0Recently visited this establishment after awhile from being in the area. It's always a unwelcoming vibe their especially if I'm purchasing a shelf item and the lady at the checkout counter always shoving my item too me after I've already made my purchase as if I didn't no what to do with them. Also I visited the Dunkin side and that wasn't so pleasant, the guy who made my sandwich drop my bag on the floor😟🔥🔥.
Frequently Asked Questions About Dunkin'
What is Dunkin' known for in Chicago, IL?
Dunkin’ is America’s favorite all-day stop for coffee, espresso, breakfast sandwiches, and donuts, serving over 3 million customers daily with a variety of baked goods and premium beverages.
What are the operating hours for this Dunkin' location?
The Dunkin' at 970 W. Pershing Rd in Chicago is open Monday to Friday from 3:00 AM to 6:00 PM, Saturday from 4:00 AM to 4:00 PM, and Sunday from 5:00 AM to 2:00 PM.
Does this Dunkin' offer delivery services?
This Dunkin' location does not offer delivery services as it is closed for delivery every day, but customers can order ahead using the Dunkin’ mobile app.
How can customers order ahead from this Dunkin'?
Customers can order ahead for a fast grab-and-go experience via the Dunkin’ mobile app available on iOS and Android or through the online ordering link.
What new holiday drinks can I find at this Dunkin'?
You can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season at Dunkin'.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, lunch, and brunch, featuring items like coffee, espresso, breakfast sandwiches, and donuts.
What nearby places can help me plan my visit to Dunkin'?
Nearby places include Vienna Beef Factory Store, great for a quick meal after your coffee, and BP gas station for fueling up. You can also visit car washes like Lookin Good Hand Carwash if you’re on the go.
Are there beauty salons near this Dunkin' for a pampering session?
Yes, nearby beauty salons include K’Mora Beauty Bar, The Beauty Loft, Chicago Beauty Loft, Preen Artistry, and The Oasis Cave, perfect for visitors looking for spa and beauty services after their coffee visit.
Can I get professional photography services close to Dunkin'?
Nearby options for professional photography include B Flynn Photo, Opulence Content Studios, and AHealthyModel LLC which also offers event photography and professional services.
What makes this Dunkin' location convenient for customers?
This Dunkin' offers a drive-thru, supports credit and debit card payments, offers free Wi-Fi, welcomes families and children, and has both takeout and dine-in options for customer convenience.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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