Dunkin'

3.9
380 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5201 W Fullerton Ave, Chicago, IL
60639, United States

Hours

Reviews

3.9
380 reviews
5 stars
208
4 stars
66
3 stars
34
2 stars
15
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly at the drive-thru.

Order Accuracy

Numerous complaints about incorrect orders and lack of attention to customer requests.

Positive Experiences

Some customers praised the friendly service and quick service, highlighting specific staff members.

Food Quality

Mixed reviews on food quality, with some enjoying the offerings while others reported stale or poorly prepared items.

Atmosphere

The atmosphere received mixed feedback, with some noting cleanliness and others mentioning unprofessional behavior from staff.
  • MA
    Micah Alvarado
    Oct 13, 2025
    1.0
    The lady taking orders is rude! She does way too much . She either needs a vacation or to simply find a job at the DMV where she can successfully continue her rudeness. She doesn’t give anyone an ounce of an ability to ask a question about an item or breathe she’s rude! She’s the loudest one there everyone knows who I’m talking about ! FIND A NEW JOB GIRL!
  • JB
    Jhon Beckr
    Oct 2, 2025
    1.0
    Garage service left me at the window for 15 minutes then told me to leave if i cant wait.
  • OC
    Orbit clan
    Jun 25, 2025
    1.0
    I would absolutely not recommend this Dunkin . when I walked in I proceeded to wait an extra 30 minutes while the drive-through was getting their line taken and orders right away at that point I felt like I should’ve just walked through the drive-through without a car. meanwhile, while I’m waiting for my order associate is in the bathroom and the other associates talk about how she needs toilet paper. They proceed to tell her use her fingers. Please keep in mind. I haven’t even got to order my food yet. I think the staff here is ridiculous and new people should be hired.
  • AM
    Amanda Muniz
    Jun 4, 2025
    1.0
    The workers here today on 6/4/25 are awful! They are extremely unprofessional. They complained about not knowing how to make anything. The language they were using in front of the school kids that just got out was awful. One customer asked them why they were cursing so much in front of kids the employee replied "I'm 26 I can do what I want" you need to TRAIN and hire better staff.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5201 W Fullerton Ave, Chicago?

Dunkin' is open Monday through Friday from 4:30 AM to 6:30 PM, and on Saturday and Sunday from 5:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.