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Dunkin'

4.3
(402 reviews)

Business Details

5050 W Grand Ave, Chicago, IL
60639, United States
(773) 622-3373
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5050 W Grand Ave, Chicago, IL
60639, United States

Hours

Reviews

4.3
402 reviews
5 stars
252
4 stars
80
3 stars
45
2 stars
7
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and professional service, others reported rude behavior and poor attitudes from certain employees.

Cleanliness

Many reviews highlighted the cleanliness of the establishment, with customers appreciating the tidy environment.

Product Quality

Customers generally enjoyed the coffee and donuts, noting that they were fresh and well-prepared, although there were some complaints about incorrect orders and burnt items.

Operational Issues

Several customers expressed frustration with the availability of restrooms and inconsistent closing times, leading to dissatisfaction.
  • AO
    Angel Ortiz
    4 days ago
    1.0
    Ladies, there suck was waiting in line and it looked like the guy in front of me was waiting there for a while. He was already impatient and the ladies were just over by the coffee machine talking while they have a line and one of them was on the phone and it sounds like a personal phone call on the work phone. She was literally just standing around on the phone trying To look busy
  • PM
    Patrick Mares
    6 days ago
    5.0
    My main Dunkin great service friendly staff and everything made just right no drive thru but don't be lazy lol
  • MC
    Martin Chmielewski
    Nov 21, 2025
    1.0
    My wife and I have been moving stuff since 4:00 in the morning in the afternoon we decided to stop in at Dunkin donuts to get some coffee and donuts for everyone that was helping us in this moving day This was just to hold us all over before I took everyone out for DINNER (everyone like #35 people) for dinner, I walk in and ask A young lady if there was a restroom were I can use to wash my hands and use the bathroom, because that's the right thing to do before handling Food, She said only for paying customers as I told her I was interested in purchasing enough for #35 work's I told this Lady as she was making a bacon sandwich I would like to wash my hands and use the restroom,she then decided to tell me the BATHROOMS are out of ORDER!!! I told her I'm purchase items I as a customer for #35 works I then was told The (restrooms are out of order) even though I saw the high school students going in and out of the bathroom without a PROBLEM!!!! So I left... VERY DISAPPOINTED ☹️ ☹️ decided to wait until I got to a different place that SOLD donuts & Coffee where I spent over $155.00 on donuts & 3 boxes of coffee and a few other items it is pretty sad that these young lady who told me No!!! But the other person that was there told her way did you say that to him she replied to her co-worker I was busy doing something else and he was interrupting me, she then told the other co-worker end of discussion!!! She looked at me like I was homeless yet I'm driving a 65,000 Dodge Ram 1500 4x4 Pick-truck, if you have cameras you would see my black truck in the parking lot full of boxes..!!! This LADY need to learn RESPECT, COMMON SENSE, PATIENCE, something they don't have anymore. IT'S PRETTY SAD THAT I WAS GIVEN NO RESPECT!! SHE ROLLED HER EYES AND LOOKED AT ME LIKE I WASN'T WORTH HER TIME AND WAS GIVEN A VERY RUDE AND DISRESPECTFUL ANSWER.TO THE OWNERS WHO HIRED THIS YOUNG LADY I BELIEVE SHE SHOULD BE RETRAINED OR LET GO!!! I AM GOING TO LET EVERYONE I KNOW THAT PASSING THROUGH GRAND AVENUE( NOT TO STOP AT THIS DUNKIN' DONUTS AND DO NOT PURCHASE ANY OF THEIR ITEMS I AM PUTTING YOU ON BLAST )!!!! THERE IS NOTHING YOU CAN SAY OR DO TO FIX THIS SITUATION!!! I AM PUTTING YOUR ADDRESS ON YOUTUBE, TIK TOK, FACEBOOK, I AM GOING TO LET CTA, TRUCK DRIVERS TRAIN CONDUCTORS,"EVERYONE" NOT BUY FROM THIS PLACE.......THANK YOU BUT NO THANK YOU....... YOU GUYS SHOULD GET ZERO STARS ALL THE WAY ACROSS FOR EVERYTHING.......
  • AI
    Angel Inciarte
    Jan 17, 2023
    5.0
    Me encanta
  • WS
    Wilma Santiago
    Jul 28, 2019
    5.0
    Great !!!

Brand Certified Facts from Dunkin'

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Certified February 22, 2026Yext Knowledge Graph
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