Brand Certified
Dunkin'
3.7(163 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
103 W Madison St, Chicago, IL
60602, United States
Certified by Dunkin' • Feb 22, 2026
(312) 920-0823
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.7
163 reviews
5 stars
83
4 stars
29
3 stars
10
2 stars
8
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Many customers reported that the location is consistently understaffed, leading to long wait times and poor service during busy hours.
Service Quality
There are frequent complaints about rude staff and incorrect orders, contributing to a negative customer experience.
Product Quality
Several reviews mentioned issues with food and drink quality, including stale donuts and poorly made beverages.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and quick service during less busy times.
- TMTucker MillettJan 16, 20265.0Best Dunkin!
- CNCarlos NavaJan 15, 20261.00 stars if i could. they use expired creamer for their iced coffee and take 0 responsibility, even closing early and telling me to come back the next day for a refund. Clearly i will never be returning here. Not sure what it is about the dunkin’s in this area bit something must have happened at the start of the year as all my ordered with Dunkin in the vicinity has been of terrible quality.
- GDGabriela DoubravaJan 12, 20262.0This place is very understaffed. I have only seen 3 or 4 people maximum working during the mornings when there’s a lot of people. I don’t think it’s fair to the employees and customers. I won’t come back to this location because it has caused me to be late for work.
- VTVictoria TSep 30, 20251.0Put in my order 25 min earlier. Never got the order and staff couldn’t care less. Never going back. Awful service
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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